{"id":4053978,"url":"https://alion.io/job/dexcom-workforce-management-analyst-1","title":"Workforce Management Analyst 1","company":{"id":1770814,"name":"Dexcom","domain":"dexcom.com","url":"https://alion.io/company/dexcom-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":30,"ghost_share":0,"stale_share":0.567,"repost_share":0.033,"time_to_fill_p50_days":49,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T08:07:38Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Company\nDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.\nWe are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.\nMeet the team:\nWe're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team!\nOur RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring real-time performance, adjusting staffing in the moment, and supporting operational leaders with timely insights, we help maintain service levels and ensure our customers receive the high-quality support they deserve.\nAs the front line of workforce execution, our RTAs make sure the right people are available at the right time, schedules are optimized, and agent preferences are applied whenever possible. We collaborate closely with leaders across functions to anticipate needs, mitigate risks, and maintain operational stability. If you're passionate about using data to make fast, meaningful decisions, thrive in dynamic environments, and enjoy being at the center of where operations come to life, this is the team for you.\nWhere You Come In\nAs a Real-Time Analyst within the Resource Strategy & Optimization (RSO) team, you will:\nMonitor live operational performance across multiple lines of business to ensure service levels remain on track.\nMake real-time, data-driven decisions that keep staffing aligned with demand.\nSupport operational leaders by identifying risks early and recommending timely intraday actions.\nEnsure schedules are optimized, agent preferences are considered where possible, and business needs are met.\nAct as a front-line partner during escalations, outages, system issues, or any production-impacting situations.\nPlay a critical role in maintaining smooth, efficient operations that directly impact patient support and experience.\nWhat Makes You Successful\nYou will excel in this role if you:\nBring 1+ year of Real-Time Analyst or WFM experience.\nHave strong attention to detail, analytical thinking, and problem-solving skills.\nCommunicate clearly and professionally across written, verbal, and email channels.\nStay organized and prioritize effectively in a fast-paced, real-time environment.\nAre proactive, collaborative, and comfortable taking initiative.\nAdapt quickly to change and contribute ideas for continuous improvement.\nAre flexible with shift schedules and hybrid work.\nAre proficient in Microsoft Excel and familiar with Genesys and Salesforce.\nHave experience with reporting automation, Tableau, or other WFM tools.\nWhat you’ll get:\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\nA full and comprehensive benefits program.\nGrowth opportunities on a global scale.\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\nAn exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.\nExperience and Education Requirements:\nTypically requires a Bachelor’s degree and 0-2 years previous experience.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.\nAI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.\nAt Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.\nShould a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at .","description_format":"text","description_chars":5422,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-11-11T03:34:09Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":22,"expected_fill_days":49,"reasons":["conf:2","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/dexcom-workforce-management-analyst-1","json_url":"https://alion.io/job/dexcom-workforce-management-analyst-1.json","meta":{"generated_at":"2026-11-11T09:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770814},"rest":"https://alion.io/mcp/rest/get_company?id=1770814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexcom-workforce-management-analyst-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexcom-workforce-management-analyst-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexcom-workforce-management-analyst-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexcom-workforce-management-analyst-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexcom-workforce-management-analyst-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4053978}},{"tool":"search_jobs","arguments":{"company":"dexcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4053978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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