{"id":26143,"url":"https://alion.io/job/dexmate-hardware-support-engineer","title":"Hardware Support Engineer","company":{"id":6958,"name":"Dexmate","domain":"dexmate.com","url":"https://alion.io/company/dexmate","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":33,"ghost_share":0.091,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":169,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hardware","role_family":"Hardware","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linear","optional":false},{"name":"Notion","optional":false},{"name":"Physical AI","optional":false}],"status":"live","first_seen_at":"2026-03-27T07:59:43Z","employer_posted_date":"2026-03-27","last_verified_at":"2026-10-17T22:58:10Z","board_verified":true,"closed_at":null,"days_open":204,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":203},"description":"About Dexmate\nDexmate is building the foundation for physical AI - combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.\nIf you want to help shape the next layer of human capability - and believe the future of robotics should be built together, not in isolation - we'd love to build it with you.\nThe Role\nWe're looking for a hands-on, field-tested hardware technician - not a fresh-out-of-school roboticist - to keep our deployed fleet running. You'll be the person customers and internal teams call when a unit goes down, the person who flies out to diagnose and fix it on-site, and the person who feeds what you learn in the field straight back into how we design and support the next generation of hardware.\nThis is a deeply technical, hands-on role: you'll run your own site visits end-to-end - triage, travel, repair, documentation - with real ownership over getting the machine back up, not just working off a checklist.\nResponsibilities\nField Deployment & Commissioning - Travel to customer sites to install, commission, and validate new units; ensure each deployment meets spec before handoff.\n\nOn-Site Diagnostics & Repair - Diagnose and repair electrical systems (wiring, power supplies, sensors, controllers) and mechanical systems (actuators, motors, gearboxes, joints) under real-world field conditions, often with limited support.\n\nPreventive Maintenance - Run scheduled maintenance and inspection programs across the fleet to catch issues before they become downtime; track wear patterns across the 200+ unit install base.\n\nField Troubleshooting - Serve as the front-line technical responder for customer-reported hardware issues; independently diagnose and resolve problems on-site, looping in engineering only when needed.\n\nDocumentation & Knowledge Base - Maintain detailed repair logs, failure analyses, and maintenance records (Linear/Notion); build out field runbooks and troubleshooting guides as the fleet grows.\n\nHardware Feedback Loop - Be the voice of the field for the hardware engineering team - flag recurring failure modes, propose design-for-repairability improvements, and help component standardization decisions.\n\nSpare Parts & Logistics - Manage spare parts inventory and logistics for field visits; plan ahead for multi-day or multi-site trips with the right tools and parts on hand.\n\nCustomer-Facing Communication - Represent Dexmate professionally on-site; explain issues and resolutions clearly to non-technical customer stakeholders.\n\nTraining - Where needed, train customer-side operators or junior technicians on basic troubleshooting and maintenance.\n\nSafety & Compliance - Ensure all field work follows safety protocols and company standards; flag hazards and drive corrective action.\n\nMinimum Qualifications\n3-10 years of hands-on field service or technician experience with robotics, industrial automation, medical devices, heavy equipment, or similarly complex electromechanical hardware - this is not an entry-level or new-grad role.\n\nProven track record owning field visits independently - diagnosing unfamiliar failures on-site, making judgment calls without an engineer on standby, and closing the loop with the customer.\n\nStrong, demonstrated skill in both electrical and mechanical troubleshooting: multimeters, oscilloscopes, wiring diagrams, schematics, actuators, motors, gearboxes, bearings.\n\nComfort with frequent travel and working across different customer environments and schedules; ability to manage your own logistics on the road.\n\nAssociate or bachelor's degree in Electrical/Mechanical Engineering, Robotics, or a related technical field - or equivalent hands-on field experience (we weight real-world track record over credentials).\n\nExcellent communication skills - you'll regularly be the face of Dexmate in front of customers, often under pressure.\n\nHigh ownership and comfort operating with ambiguity - early-stage company, evolving processes, and you'll help build the playbook as you go.\n\nPreferred Qualifications\nExperience specifically with legged/humanoid robots or complex multi-actuator systems.\n\nExperience mentoring or informally guiding other technicians on troubleshooting approach.\n\nRelevant certifications (electrical, mechanical, robotics-adjacent).\n\nExperience at an early-stage hardware startup where support processes were still being built out.\n\nFamiliarity with fleet management/monitoring tools.","description_format":"text","description_chars":4891,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-08-30T05:12:46Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.67,"p_room":0.44,"age_days":203,"expected_fill_days":169,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/dexmate-hardware-support-engineer","json_url":"https://alion.io/job/dexmate-hardware-support-engineer.json","meta":{"generated_at":"2026-10-18T01:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6958},"rest":"https://alion.io/mcp/rest/get_company?id=6958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdexmate-hardware-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdexmate-hardware-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdexmate-hardware-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dexmate-hardware-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdexmate-hardware-support-engineer"}]}