{"id":614362,"url":"https://alion.io/job/dexterra-account-director-3","title":"Account Director","company":{"id":672837,"name":"Dexterra Group","domain":"dexterra.com","url":"https://alion.io/company/dexterra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":131,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":135,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"CAD","period":"year","gross":null,"usd_annual":66562},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-24T19:16:42Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-18T22:07:10Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":85},"description":"WHO ARE WE?\nDexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.\nThat’s something we’re truly proud of, Work That Matters, People Who Care.\n WHAT’S THE JOB?\nAs an Account Director supporting Simon Fraser University, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic post-secondary campus environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with university stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming campus for students, faculty, staff, and visitors-while advancing your leadership career with Dexterra.\nKey Responsibilities:\nLead revenue growth and ensure profitability for assigned accounts\nBuild and maintain strong client relationships through excellent service delivery\nProvide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.\nManage, mentor, and inspire on-site teams to achieve performance goals\nIdentify and pursue new business opportunities to drive account growth\nConduct regular site visits and quality audits to ensure adherence to service and compliance standards.\nOversee resource planning, scheduling, and workforce optimization\nRecruit, onboard, and train team members to support operational success\nEnsure compliance with safety standards and quality assurance protocols\nDrive client satisfaction and long-term account retention\n WHO ARE WE LOOKING FOR?\nMinimum of 2 years of management experience and directing a team in facility services or related field\nProficiency in Microsoft Office 365 and other software applications\nAbility to effectively use hand-held computer technology\nProven experience in recruiting, training, retaining and managing employee performance, including progressive discipline\nStrong communication skills with the ability to interact professionally with clients at all levels\nAbility to maintain excellent relations with People - employees, client and customers\nFamiliar with health, safety and environmental management systems\nA clear criminal record check is required for this role.\n WHAT’S IN IT FOR YOU?\nBe part of an industry that's more important than ever!\nEmployee Referral Program!\nCareer advancement opportunities.\nWhereas other companies are downsizing, we are growing!\nBe #1 on day 1 by joining an industry leader.\nDexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. 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