{"id":614261,"url":"https://alion.io/job/dexterra-operations-manager-integrated-facilities-services","title":"Operations Manager – Integrated Facilities Services","company":{"id":672837,"name":"Dexterra Group","domain":"dexterra.com","url":"https://alion.io/company/dexterra","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":94,"open_postings":255,"ghost_share":0,"stale_share":0.035,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":76000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56492},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T12:18:09Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-29T01:15:03Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":25},"description":"WHO ARE WE?\nDexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.\nThat’s something we’re truly proud of, Work That Matters, People Who Care.\n The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to frontline teams, oversees service delivery and vendors, supports facility operations and maintenance.\nThe successful candidate will be a hands-on and collaborative leader with strong facilities, people-management, and customer-service skills. They will be responsible for ensuring services are delivered safely, efficiently, consistently, and in accordance with contractual requirements and client expectations.\nWe are currently seeking an experienced Operations Manager to join our team at 19 Allstate Parkway in Markham, Ontario.\nKey Responsibilities\nOperations & Facilities Management\nOversee the day-to-day delivery of integrated facilities and workplace services.\nEnsure facility operations and maintenance activities are completed safely, efficiently, and in accordance with established standards.\nConduct and oversee regular facility inspections and ensure deficiencies, faults, and maintenance issues are identified, reported, and resolved in a timely manner.\nMonitor service performance and implement corrective actions where required.\nCoordinate with internal teams, contractors, and service providers to ensure seamless facility operations.\nSupport preventative maintenance programs and follow up on outstanding maintenance requirements.\nIdentify opportunities to improve operational efficiency, service quality, and the overall client experience.\nTeam Leadership & People Management\nLead, supervise, and support janitorial, reception/mail, and other workplace services teams.\nEstablish daily priorities, allocate resources, and ensure adequate staffing and service coverage.\nCoach, mentor, and develop employees to achieve operational and service expectations.\nSupport employee onboarding, training, performance management, and ongoing development.\nEnsure employees maintain required qualifications and receive appropriate training.\nPromote a positive, respectful, and inclusive workplace culture.\nAddress employee concerns and operational issues promptly and escalate when appropriate.\nVendor & Site Access Management\nOversee qualified vendor verification and site access requirements.\nEnsure contractors and vendors comply with site policies, safety requirements, and established procedures.\nCoordinate vendor activities and monitor service quality and performance.\nMaintain strong working relationships with vendors and service partners.\nAddress vendor performance concerns and implement corrective actions as required.\nJanitorial, Reception & Mail Services\nOversee the delivery and quality of janitorial, reception, mail, and courier services.\nEnsure teams consistently meet established service standards and client expectations.\nProvide operational direction and support to frontline service teams.\nAct as a backup for reception and mail services when required.\nMonitor staffing, schedules, service levels, and overall team performance.\nSpecial Cleaning & Indoor Plant Services\nOversee the delivery of special and periodic cleaning services.\nEnsure specialized cleaning requirements are properly scheduled, coordinated, and completed.\nOversee indoor plant service delivery and ensure service standards are maintained.\nMonitor vendor performance and address service deficiencies as required.\nWorkplace & Meeting Room Services\nOversee meeting room management and workplace support services.\nEnsure meeting spaces are properly prepared and maintained for client meetings and events.\nCoordinate office support service requests and ensure timely completion.\nWork with the client to identify and address changing workplace service needs.\nClient & Account Management Support\nWork closely with the Account Manager to ensure contractual obligations and service standards are consistently met.\nServe as a key operational point of contact for the client and workplace stakeholders.\nRespond promptly and professionally to client requests, concerns, and service issues.\nSupport client meetings, operational reviews, reporting, and service improvement initiatives.\nAct as the Account Manager's backup when required.\nBuild and maintain strong client relationships through proactive communication and exceptional service delivery.\nHealth, Safety & Compliance\nEnsure all operations are conducted in accordance with company, client, and legislative health and safety requirements.\nPromote a strong safety culture across all teams and service areas.\nEnsure employees and vendors follow established safety policies, procedures, and protocols.\nIdentify and address safety hazards and operational risks.\nSupport incident reporting, investigations, and corrective actions as required.\n 3-5+ years of progressive experience in facilities management, operations management, property management, hospitality, commercial services, or a related field.\nPrevious experience managing frontline teams and multiple service functions.\nStrong leadership and people-management skills.\nExperience managing vendors, contractors, and service providers.\nStrong understanding of facility operations, maintenance, janitorial, reception, and workplace services.\nExcellent customer service and relationship-management skills.\nStrong organizational and time-management skills with the ability to manage multiple priorities.\nExcellent verbal and written communication skills.\nStrong problem-solving and decision-making abilities.\nProficiency with Microsoft Office and other workplace management systems.\nKnowledge of occupational health and safety requirements and best practices.\nAbility to work in a fast-paced, client-focused environment.\nPost-secondary education in Facilities Management, Business Administration, Operations Management, or a related discipline is an asset.\n WHAT’S IN IT FOR YOU?\nBe part of an industry that's more important than ever!\nAward winning safety culture.\nSupportive team environment with room to grow together.\nEmployee Referral Program.\nWe are growing!\nCertified as aGreat Place to Work 2025-2026 !\nDexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.\nWe thank all applicants for their interest and will contact those candidates selected for interview.\nNote, we are not accepting candidates from recruitment agencies.","description_format":"text","description_chars":7493,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-10T18:26:39Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.784,"p_room":0.9,"age_days":24,"expected_fill_days":68,"reasons":["conf:4","win:mid","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":56492,"is_top_pay":false},"html_url":"https://alion.io/job/dexterra-operations-manager-integrated-facilities-services","json_url":"https://alion.io/job/dexterra-operations-manager-integrated-facilities-services.json","meta":{"generated_at":"2026-09-29T04:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4854,"day_limit":5000,"remaining_today":146,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}