{"id":3172956,"url":"https://alion.io/job/dh-pace-department-coordinator-4","title":"Department Coordinator","company":{"id":672841,"name":"DH Pace","domain":"dhpace.com","url":"https://alion.io/company/dhpace","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":14,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:47:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T04:19:00Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Why DH Pace?\nThe DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.\nDepartment Coordinator - DH Pace Company, Inc.\n100 Years in Business | Advancement Opportunities\nBuild a career with a company that's been building for 100 years.\nDH Pace Company, Inc., inHouston, TX, is seeking to hire a Department Coordinator for our Service Department who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!\nWhat You'll Do\nScheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing\nEnsuring customer COD payments are collected prior to job completion\nContinually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets\nRun, review and manage department reports to ensure the department is meeting customer expectations and commitments\nAssist with billing paperwork and meeting customer billing document requirements\nCreate and maintain service tickets to ensure service dates are met\nWork with estimating team to provide service quotes when required\nAssist field techs with technical/mechanical troubleshooting/problem solving\nProvide accurate work orders and picking lists to the warehouse for inventory pulling\nOther responsibilities as assigned\nWhat You Bring\nExperience using Microsoft Office Suite\nExperience in a dispatch or other high volume administration field is a plus\nMust have excellent communication skills and focused on customer service\nMust have good time management skills, be organized and the ability to multi-task\nRepresent the company in a professional manner\nWhat We Offer\nComprehensive medical, dental, and vision coverage - available your first full month\nGenerous paid time off plus paid holidays and floating holidays\nCompany-paid life insurance, short-term disability, and long-term disability\n401(k) with employer match\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options\nVoluntary benefits including supplemental life and critical illness coverage\nEmployee discounts for you and your immediate family\nCompetitive compensation with annual performance reviews\nSuccessful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.\nDH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)\nDH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.","description_format":"text","description_chars":4371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-23T19:02:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.656,"p_room":1,"age_days":7,"expected_fill_days":39,"reasons":["conf:1","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dh-pace-department-coordinator-4","json_url":"https://alion.io/job/dh-pace-department-coordinator-4.json","meta":{"generated_at":"2026-10-31T06:05:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672841},"rest":"https://alion.io/mcp/rest/get_company?id=672841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdh-pace-department-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdh-pace-department-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdh-pace-department-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dh-pace-department-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdh-pace-department-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3172956}},{"tool":"search_jobs","arguments":{"company":"dhpace.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3172956},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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