{"id":1156903,"url":"https://alion.io/job/dh-pace-department-coordinatordispatcher","title":"Department Coordinator/Dispatcher","company":{"id":672841,"name":"DH Pace","domain":"dhpace.com","url":"https://alion.io/company/dhpace","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Olathe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":3371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:11:46Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T20:52:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Why DH Pace?\nThe DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.\nOverhead Door Company of Kansas City™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator/Dispatcher in our Olathe, KS office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!\nPrimary job functions:\nScheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing\nContinually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets\nRun, review and manage department reports to ensure department is meeting customer expectations and commitments.\nAssist with billing paperwork and meeting customer billing document requirements\nCreate and maintain service tickets to ensure service dates are met.\nWork with estimating team to provide service quotes when required.\nProvide assistance to field techs with technical/mechanical troubleshooting/problem solving\nProvide accurate work orders and picking lists to the warehouse for inventory pulling\nOther responsibilities as assigned\nQualifications: \nHigh School diploma or equivalent.\nMust have excellent communication skills and focused on customer service.\nMust have good time management skills, be organized, and have the ability to multi-task.\nExperience using Microsoft Office Suite (preferred)\nWhat We Offer\nComprehensive medical, dental, and vision coverage - available your first full month\nGenerous paid time off plus paid holidays and floating holidays\nCompany-paid life insurance, short-term disability, and long-term disability\n401(k) with employer match\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options\nVoluntary benefits including supplemental life and critical illness coverage\nEmployee discounts for you and your immediate family\nCompetitive compensation with annual performance reviews\nSuccessful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.\nDH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)\nDH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction"],"lifecycle":[{"event":"open","at":"2026-09-23T22:00:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/dh-pace-department-coordinatordispatcher","json_url":"https://alion.io/job/dh-pace-department-coordinatordispatcher.json","meta":{"generated_at":"2026-09-26T01:02:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1018,"day_limit":5000,"remaining_today":3982,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}