{"id":3656834,"url":"https://alion.io/job/dhl-bharat-senior-application-support-specialist","title":"Senior Application Support Specialist","company":{"id":4443926,"name":"DHL BHARAT","domain":"dhlbharat.com","url":"https://alion.io/company/dhl-bharat","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"CI/CD","optional":true},{"name":"COBOL","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"GitLab","optional":true},{"name":"Grafana","optional":true},{"name":"JFrog Artifactory","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenShift","optional":true},{"name":"Postman","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-11-02T20:17:56Z","employer_posted_date":null,"last_verified_at":"2026-11-02T20:17:56Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Your IT Future, Delivered\n\nSenior Application Support Specialist (Blue Yonder WMS)\n\nWith a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.\n\nApplication Support. Simply delivered.\n\nAt DHL IT Services, we are passionate about technology and operational excellence. Our Application Support and Warehouse Management Systems team is continuously expanding. We are seeking a highly skilled Senior Application Support Specialist (Blue Yonder WMS) to drive production stability, operational reliability, problem management, and continuous service improvement for mission-critical warehouse management applications supporting global logistics operations. This role combines deep technical expertise, functional understanding, and leadership capabilities to ensure seamless warehouse operations and exceptional customer experiences.\n\n#DHL #DHLITServices #GreatPlaceToWork #ApplicationSupport #BlueYonder #WarehouseManagement #ProductionSupport #ITOperations\n\nGrow together\n\nAs a Senior Application Support Specialist (Blue Yonder WMS), you will be responsible for providing advanced L2/L3 production support for Blue Yonder Warehouse Management Systems and related enterprise applications. You will own incidents, service requests, defects, recurring problems, and service reliability initiatives while ensuring business continuity across critical warehouse operations.\n\nYou will collaborate closely with business stakeholders, warehouse operations teams, infrastructure teams, database administrators, development teams, vendors, and integration teams to investigate and resolve complex production issues efficiently while maintaining agreed service levels.\n\nIn this role, you will:\n\nProvide end-to-end L2/L3 support for Blue Yonder WMS and integrated warehouse applications.\nTroubleshoot incidents across application, database, middleware, integration, and infrastructure layers.\nAnalyze transaction failures, workflow disruptions, interface issues, batch job failures, and performance bottlenecks.\nSupport Blue Yonder WMS technical components including MOCA, Integrator interfaces, Task Manager jobs, RF transactions, web services, and label-printing integrations.\nLead root cause analysis activities and drive permanent corrective actions to eliminate recurring incidents.\nDevelop automation solutions using shell scripting to improve operational efficiency and reduce manual intervention.\nPerform SQL and PL/SQL-based investigations, validations, reconciliations, and controlled data corrections.\nTroubleshoot integration issues involving IBM MQ, SFTP, REST APIs, SOAP services, JSON/XML payloads, and message processing workflows.\nImprove monitoring, observability, alerting, and proactive service management capabilities.\nParticipate in releases, deployments, upgrades, patching activities, disaster recovery exercises, and operational readiness assessments.\nCoordinate major incident management activities, technical bridges, stakeholder communications, and recovery efforts.\nMentor junior engineers and drive knowledge-sharing and operational excellence initiatives.\n\nReady to embark on the journey Here's what we are looking for:\n\nAs a Senior Application Support Specialist (Blue Yonder WMS), deep expertise in warehouse management systems, production support, troubleshooting, automation, and service reliability is essential. Strong knowledge of Blue Yonder WMS technologies and enterprise integration landscapes will be a significant advantage.\n\nRequired Qualifications & Experience\n\n5 to 10 years of enterprise application support experience.\nMinimum 3 years of hands-on production support experience with Blue Yonder (JDA/RedPrairie) WMS.\nStrong functional knowledge of warehouse management processes including inbound, outbound, inventory, replenishment, wave management, RF operations, picking, packing, shipping, and warehouse integrations.\nExperience supporting Blue Yonder WMS technical components including MOCA and interface troubleshooting.\nStrong Unix/Linux administration and troubleshooting skills.\nExpertise in Shell Scripting (Bash/KornShell) for automation and operational support.\nAdvanced Oracle SQL and PL/SQL knowledge for investigations, validations, troubleshooting, and performance analysis.\nExperience troubleshooting IBM MQ or equivalent messaging platforms.\nHands-on experience supporting SFTP integrations, REST APIs, SOAP services, and batch processing workflows.\nProven experience managing critical production incidents and conducting root cause analysis.\nStrong understanding of ITIL service management practices.\nExperience with ITSM platforms such as ServiceNow, Jira, or equivalent tools.\nAbility to independently troubleshoot issues across application, database, integration, and infrastructure domains.\nExperience supporting Centiro within warehouse management environments is highly desirable.\n\nMonitoring, Reliability & Operational Excellence\n\nExperience implementing and improving proactive monitoring and alerting capabilities.\nKnowledge of observability and monitoring tools such as Zabbix, Grafana, Splunk, or similar platforms.\nStrong focus on service reliability, operational stability, and preventive maintenance.\nExperience identifying service improvement opportunities through trend analysis and operational reviews.\nAbility to establish sustainable support processes and operational controls.\n\nTechnical & Automation Skills\n\nStrong scripting and automation capabilities using Shell Scripting.\nExperience creating reusable automation utilities for operational support activities.\nStrong log analysis, performance troubleshooting, and diagnostic capabilities.\nExperience designing and implementing operational efficiencies through automation.\nUnderstanding of software deployment and release management practices.\n\nNice to Have\n\nExperience with GitLab, Git, JFrog Artifactory, Azure DevOps, or CI/CD platforms.\nExposure to Microsoft Azure services.\nExperience with Python or PowerShell automation.\nHands-on experience with Postman and API troubleshooting tools.\nKnowledge of container technologies such as Docker, Kubernetes, or OpenShift.\nExperience supporting cloud-hosted enterprise applications.\nExperience supporting major releases, upgrades, patching activities, and disaster recovery exercises.\n\nPersonal Attributes\n\nStrong analytical and structured troubleshooting mindset.\nAbility to remain calm and effective during critical production incidents.\nExcellent problem-solving and decision-making capabilities.\nStrong written and verbal communication skills.\nAbility to engage effectively with technical teams, business stakeholders, warehouse operations teams, and external vendors.\nOwnership mindset with accountability for end-to-end issue resolution.\nStrong mentoring and coaching capabilities.\nCollaborative approach with a focus on continuous improvement and operational excellence.\nAbility to prioritize effectively in high-pressure production environments.\nWillingness to work in rotational shifts and participate in an on-call support model.\n\nAn array of benefits for you:\n\nHybrid work arrangements to balance in-office collaboration and home flexibility.\nMedical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.\nIn House training programs: professional and technical training certifications.","description_format":"text","description_chars":7849,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Information Technology","Web Design"],"lifecycle":[{"event":"open","at":"2026-11-03T02:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/dhl-bharat-senior-application-support-specialist","json_url":"https://alion.io/job/dhl-bharat-senior-application-support-specialist.json","meta":{"generated_at":"2026-11-03T12:29:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4443926},"rest":"https://alion.io/mcp/rest/get_company?id=4443926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-bharat-senior-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-bharat-senior-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-bharat-senior-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-bharat-senior-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-bharat-senior-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3656834}},{"tool":"search_jobs","arguments":{"company":"dhlbharat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3656834},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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