{"id":2857566,"url":"https://alion.io/job/dhl-customer-relationship-manager-2","title":"Customer Relationship Manager","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":79,"open_postings":365,"ghost_share":0.011,"stale_share":0.789,"repost_share":0.033,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Worksop, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T12:26:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T09:29:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Grade: RCS K\nContract Type: Permanent, working Monday to Friday - office hours\nLocation: Manton Wood 4 - Worksop\nWe're looking for an experienced Customer Partnership Manager to act as the key link between DHL and our customers.\nBased on site, you'll work closely with both customer and DHL teams to build strong working relationships, resolve issues, drive continuous improvement, and ensure a high level of service delivery.\nThis is not a sales role. We're looking for someone who can develop genuine partnerships, confidently manage challenging conversations, and work collaboratively to find solutions when issues arise.\nThe successful candidate will become a trusted representative of DHL, balancing customer requirements with operational realities and business objectives.\nWHAT YOU'LL DO\nBuilding and maintaining strong relationships with customer stakeholders at all levels\nActing as the day-to-day DHL representative based on site\nManaging customer issues and escalations through to resolution\nWorking closely with DHL operational and planning teams to support service delivery\nLeading monthly customer review meetings, including presentation of performance data and action plans\nRecording, tracking and driving completion of agreed actions\nIdentifying trends and analysing performance data to highlight opportunities for improvement\nDriving process improvement initiatives across both DHL and customer operations\nProviding clear communication between DHL and customer teams to ensure alignment and positive outcomes\nWHAT WE ARE LOOKING FOR\nPrevious experience in a logistics, supply chain or operational environment\nStrong customer relationship management and stakeholder engagement skills\nExperience managing customer escalations and challenging service-related conversations\nConfidence presenting information to customers and leading review meetings\nExperience using data and analysis to identify issues and opportunities for improvement\nStrong organisational skills and attention to detail\nAbility to work independently, make decisions and think on your feet\nA collaborative and professional approach with the ability to build trust quickly\nWHO WILL SUCEED HERE?\nWe're looking for someone who is relationship-focused rather than sales-driven. You'll be comfortable building trust through credibility, professionalism and delivery. You'll be confident handling difficult conversations, influencing stakeholders and working collaboratively to resolve operational challenges.\nWHY JOIN US?\nJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution\nFree confidential 24/7 GP consultations\nVisit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more\nWHO WE ARE\nWe're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.\n BUILDING AN INCLUSIVE WORKPLACE\nAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.\nAs proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.\nPlease also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.","description_format":"text","description_chars":3590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-19T15:20:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dhl-customer-relationship-manager-2","json_url":"https://alion.io/job/dhl-customer-relationship-manager-2.json","meta":{"generated_at":"2026-10-22T12:03:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-customer-relationship-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-customer-relationship-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-customer-relationship-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-customer-relationship-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-customer-relationship-manager-2"}]}