{"id":1242271,"url":"https://alion.io/job/dhl-customer-service-representative","title":"Customer Service Representative","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":79,"open_postings":65,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eindhoven, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":774},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T07:15:26Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-06T02:50:21Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Do you have customer service experience, and experience in building long-term customer relationships with special customers who require a different approach? Do you have a commercial view of things and are you only satisfied when you have found a good solution? Then the position of Customer Service Representative in the Customer Services department at DHL Freight in Eindhoven is for you!\nThis is what you will do\nAt our CS / Key Account Desk department at DHL Freight in Eindhoven, you are the most important point of contact for our customers. You will work in a team with colleagues where you will be jointly or individually responsible for a number of accounts in the field of business to business. In this position, your excellent communication, commercial and administrative skills are claimed.\nAs a Customer Service Representative you relieve our customers of the transport of their goods from A-Z. You build a long-term relationship of trust and you are responsible for optimal customer satisfaction.\nThis is not unknown to you\nYou proactively identify problems, detect needs and offer solutions.\nYou know how to ask for help well and, if necessary, you liaise with other departments.\nYou provide customer-specific reports and performance reports. In addition, you must also be able to present them.\nMatters that you are involved in on a daily basis are, for example, handling tickets, requesting and monitoring the status and location of shipments with the associated loss, claims and damages. To ensure that all this runs smoothly, you will be in contact with colleagues from sales, import/export, invoicing and the warehouse, but also with your foreign DHL colleagues. To get something done, you regularly have to switch quickly between customer and colleagues; But that is a challenge for you!\nThis is you\nFor this position we are looking for a customer-oriented go-getter! You have MBO+/HBO working and thinking level and preferably about 3 years of experience in a customer-oriented support function, preferably in a logistics environment. Of course you have an affinity with commerce and transport!\nFurthermore:\nYou are an enthusiastic person who likes variety on a day to day basis.\nStrong in a team but also individually.\nYou can set priorities well.\nYou are confident and have very good communication skills, in English and/or Dutch.\nYou are accurate in processing data and you have good knowledge of automated systems (SAP, Excel).\nIt goes without saying that you are customer-oriented and think in terms of possibilities; There is a solution for everything!\nDon't forget - you are DHL Freight's business card - you make the difference for us!\nAttention for you. Our promise!\nNot just any job. Actually, we prefer to use the word career. At DHL Freight, you grow and develop your own career. We offer you a workplace where you can realize your ambitions and where you are given the space to grow. How will that work out for you? Show it off!\nBecause we value you, we offer you:\nA full-time position; of course, this includes a good salary that falls into scale 8 (EUR 3075 - EUR 4613) of the DHL CAO. This salary is of course appropriate to your knowledge and experience.\n25 vacation days and the possibility to buy more with a max of 39 days.\nPossibility to work from home for 1 to 2 days in consultation.\nCollective labor agreement à la carte: a personal budget that you can spend as you choose. You can convert this into vacation days or have the amount paid monthly on top of your salary.\nA sustainable and vitality employability budget, which can be spent freely for the benefit of your personal development.\nGood pension provisions. \nCollective health insurance.\nExtra Benefits, such as discounts on fun outings and/or products of your choice.\nRoom for personal development at a robust employer through various training opportunities.\nTravel allowance from the first kilometer.\nEmployees up to the age of 35 can join Young DHL: everything about personal development, career development, knowledge and team assignments!\nA pleasant working environment, in which, in addition to hard work, there is also an eye for you as a person.\nThis is DHL Freight\nAs a global company, we consider the diversity of our employees to be a true strength. Our organization unites people from a wide range of cultural backgrounds - all with different skills, experiences and perspectives. We encourage a work environment where no one is left behind, based on mutual respect, openness, honesty, trust and collaboration to achieve the highest possible productivity, creativity and efficiency.\nWe believe that everyone at DHL Freight can contribute to our collective success. Everyone is different, together we are successful.\nInterested?\nHave you become enthusiastic and do you want to be considered for this position? Then we would like to receive your CV and motivation. If you have any questions about this vacancy, please contact Jolanda van der Putten - HR Business Partner a.i. - ","description_format":"text","description_chars":5018,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:55:56Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.498,"p_room":0.75,"age_days":24,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dhl-customer-service-representative","json_url":"https://alion.io/job/dhl-customer-service-representative.json","meta":{"generated_at":"2026-10-06T02:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4423,"day_limit":5000,"remaining_today":577,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-customer-service-representative"}]}