{"id":3863083,"url":"https://alion.io/job/dhl-customer-service-specialist","title":"Customer Service Specialist","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":77,"open_postings":499,"ghost_share":0.016,"stale_share":0.85,"repost_share":0.036,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Senec, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1650,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":22224},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T21:11:02Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"Náplň práce, právomoci a zodpovednosti\nMáte radi komunikáciu so zákazníkmi a baví vás hľadať riešenia? Pridajte sa k nám!\nStaňte sa súčasťou nášho tímu, kde budete mať priestor rozvíjať svoje komunikačné schopnosti, spolupracovať s kolegami v medzinárodnom prostredí a podieľať sa na poskytovaní kvalitného zákazníckeho servisu.\nVašou náplňou práce bude:\nRiešenie požiadaviek zo strany zákazníka a zabezpečenie, aby zákazníci dostali včasnú odpoveď a pomoc,\nPodpora exportného tímu v rámci komunikácie pri realizácii prepráv,\nDenná komunikácia so zákazníkom v nemeckom jazyku,\nOperatívne riešenie neštandardných situácií,\nKomunikácia s dodávateľmi,\nRiešenie reklamácií,\nPráca na 2 zmeny (ranná, poobedná)\nZamestnanecké výhody, benefity\nPlne hradené stravné lístky zamestnávateľom v hodnote 6,98 EUR/deň - za plne odpracovaný mesiac (21 dní) 146,58 EUR/mesiac,\nVýkonnostný bonus do výšky 10% (165 EUR),\nOdmena za odporučenie zamestnanca (300€),\nPlne hradené životné poistenie,\nMultiSport karta s príspevkom od zamestnávateľa,\nZamestnanecke zľavy a benefity,\nMzda vždy načas vyplácaná do 10. dňa v mesiaci,\nMožnosť kariérneho rastu a vzdelávania,\n\nMzdové podmienky (brutto)\n1 650€ základná mzda + 10% mesačný bonus\n(Finálna mzda bude predmetom individuálnej dohody v závislosti od skúseností kandidáta.)\nOsobnostné predpoklady a zručnosti\nVýborné komunikačné zručnosti a proaktívny prístup,\nZnalosť nemeckého jazyka na úrovni B2 - komunikácia so zákazníkom, anglický jazyk je výhodou,\nOchota pracovať na 2 zmeny,\nOdolnosť voči stresu a schopnosť pracovať pod tlakom,\nZodpovednosť, spoľahlivosť a precíznosť,\nČasovú flexibilitu a tímového ducha,\nSkúsenosť z oblasti dopravy alebo logistiky\nInformácie o výberovom konaní\n****Všetkým kandidátom veľmi pekne ďakujeme za prejavený záujem. Kontaktovať budeme iba uchádzačov, ktorí spĺňajú naše požiadavky.****\nOsobné údaje uchádzača uvedené v životopise budú spracované a uchované spoločnosťou DHL Logistics (Slovakia), spol. s r.o., DHL Exel Slovakia, s.r.o., DHL Supply Chain (Slovakia) s.r.o. v súlade so zákonom č. 18/2018 Z.z. o ochrane osobných údajov v znení neskorších predpisov. Osobné údaje budú spracované výlučne za účelom výberu vhodného kandidáta na inzerovanú pozíciu. Po ukončení výberového procesu, maximálne však po dobe 6 mesiacov od poskytnutia osobných údajov, budú tieto v súlade s uvedeným zákonom zlikvidované. Viac informácií na udaje.dhl.com.","description_format":"text","description_chars":2410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Slovak","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-06T10:45:48Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.209,"p_room":0.28,"age_days":129,"expected_fill_days":29,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":22224,"is_top_pay":false},"html_url":"https://alion.io/job/dhl-customer-service-specialist","json_url":"https://alion.io/job/dhl-customer-service-specialist.json","meta":{"generated_at":"2026-11-14T23:28:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3863083}},{"tool":"search_jobs","arguments":{"company":"dhl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3863083},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}