{"id":3084765,"url":"https://alion.io/job/dhl-customs-customer-contact-hf","title":"Customs Customer Contact H/F","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":79,"open_postings":374,"ghost_share":0.011,"stale_share":0.791,"repost_share":0.032,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T12:41:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T04:31:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"DHL AVIATION recrute\nCustoms Customer Contact H/F\nCDG Hub - DHL Aviation France\nTremblay en France (93)\nVotre mission\nVéritable interlocuteur privilégié de plusieurs clients stratégiques DHL, vous êtes le point de contact unique pour toutes les questions relatives à leurs opérations douanières en France.\nVous assurez le pilotage des prestations douanières, veillez à la qualité de service délivrée et contribuez à l'amélioration continue des processus afin de garantir la conformité réglementaire et la satisfaction client.\nVos principales responsabilités\nGestion de la relation client\nAssurer la gestion et le suivi des prestations douanières de clients stratégiques.\nParticiper et animer les échanges réguliers avec les clients (réunions, conférences téléphoniques, QBR).\nRépondre aux demandes et réclamations liées aux opérations douanières.\nMaintenir une relation de confiance avec les clients et les parties prenantes internes. Pilotage de la performance douanière\nSuperviser les performances des opérations douanières import et export.\nGarantir le respect des procédures et des exigences réglementaires.\nAnalyser les données opérationnelles pour identifier les axes d'amélioration.\nMettre en place et suivre les plans d'actions correctifs et préventifs. Expertise et accompagnement\nApporter une expertise douanière aux équipes commerciales, opérationnelles et aux clients.\nParticiper à l'implémentation de nouveaux flux et projets clients.\nPréparer les supports et indicateurs pour les revues d’activité clients.\nTransformer les enjeux réglementaires et douaniers en opportunités de création de valeur pour les clients.\nProfil recherché\nFormation\nBac +3 minimum ou expérience significative équivalente. Expérience\n5 à 6 ans d'expérience confirmée dans les métiers de la douane, du commerce international ou du transport international.\nCompétences\nSolides connaissances de la réglementation douanière et des opérations import/export.\nAnglais courant (écrit, lu, parlé).\nMaîtrise d'Excel, PowerPoint et des outils informatiques douaniers.\nExcellentes capacités d'analyse, de communication et de présentation.\nAisance dans la gestion de projets et l'amélioration continue.\nQualités personnelles\nSens du service client.\nRigueur et esprit d'analyse.\nAutonomie et force de proposition.\nCapacité à travailler avec des interlocuteurs variés dans un environnement international.\nEsprit d'équipe et orientation résultat.\nPoste à pourvoir en CDI - Statut cadre\nDate limite de candidature : 8 novembre 2026.\nChez DHL nous nous engageons à garantir l’égalité des chances et à rejeter toute forme de discrimination. Les critères de sélection des collaborateurs au sein du groupe DHL reposent sur les qualifications, la performance, les compétences et l’expérience.","description_format":"text","description_chars":2758,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-22T13:20:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/dhl-customs-customer-contact-hf","json_url":"https://alion.io/job/dhl-customs-customer-contact-hf.json","meta":{"generated_at":"2026-10-24T06:41:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-customs-customer-contact-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-customs-customer-contact-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-customs-customer-contact-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-customs-customer-contact-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-customs-customer-contact-hf"}]}