{"id":3205792,"url":"https://alion.io/job/dhl-it-business-solutions-projects-specialist","title":"IT Business Solutions & Projects Specialist","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":77,"open_postings":499,"ghost_share":0.016,"stale_share":0.85,"repost_share":0.036,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"Rest API","optional":false},{"name":"WooCommerce","optional":false},{"name":"PHP","optional":true}],"status":"closed","first_seen_at":"2026-10-23T16:21:17Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T01:07:07Z","board_verified":false,"closed_at":"2026-11-10T01:07:07Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"El Departamento de Tecnología de Información de DHL Express Costa Rica está en búsqueda de un/aIT Business Solutions & Projects Specialist . Con base en Heredia, esta posición será responsable de coordinar iniciativas de Program Delivery de TI y soluciones tecnológicas orientadas al cliente, asegurando que los requerimientos del negocio sean traducidos en proyectos ejecutables, implementados y alineados con los estándares locales, regionales y globales de TI.\nTUS FUNCIONES\nCoordinar proyectos de TI transformando requerimientos del negocio y clientes en planes, entregables y criterios de aceptación claros.\nBrindar soporte tecnológico a áreas como Finanzas, Servicio al Cliente, Recursos Humanos, Operaciones, Ventas y Retail.\nAdministrar implementaciones, seguimiento de proyectos, gestión de riesgos, incidentes y escalaciones.\nActuar como experto local (SME) para aplicaciones de Aduanas (Customs Applications).\nCoordinar la implementación y mejora continua de DHL Electronic Shipping Solutions.\nApoyar a clientes internos y externos mediante demostraciones, capacitaciones y procesos de onboarding.\nGestionar pruebas, procesos UAT, control de cambios y aceptación de soluciones por parte del negocio.\nImpulsar iniciativas de optimización de procesos y mejora de indicadores operativos (KPIs).\nLO QUE APORTAS\nEstudiante universitario de último año de Bachillerato o Licenciatura en Ingeniería en Sistemas o Tecnologías de Información, o profesional graduado/a en estas áreas (mandatorio).\nNivel de inglés avanzado, oral y escrito (mandatorio).\nMínimo 5 años de experiencia en tecnología de información, coordinación o gestión de proyectos tecnológicos (mandatorio).\nExperiencia trabajando con soluciones tecnológicas orientadas al cliente.\nConocimiento en gestión de proyectos, gestión del cambio y manejo de proveedores.\nConocimiento básico en soporte de aplicaciones, XML, JSON/REST y plataformas eCommerce como Shopify, WooCommerce o Magento (deseable).\nExcelentes habilidades de comunicación, análisis y resolución de problemas.\nCapacidad de colaboración, relacionamiento efectivo y orientación a resultados.\nCONECTANDO PERSONAS, MEJORANDO VIDAS\nDHL es un empleador que ofrece igualdad de oportunidades. Evaluamos a todos los candidatos calificados sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad, condición de veterano u otras características protegidas por la ley. Garantizamos que las personas con discapacidad reciban ajustes razonables para participar en el proceso de aplicación o entrevista, desempeñar funciones esenciales del puesto y acceder a beneficios y condiciones de empleo equitativas. Por favor, contáctanos si deseas solicitar algún ajuste razonable.","description_format":"text","description_chars":2751,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-24T12:47:24Z"},{"event":"close","at":"2026-11-02T01:46:45Z"},{"event":"reopen","at":"2026-11-03T00:10:38Z"},{"event":"close","at":"2026-11-10T01:07:07Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dhl-it-business-solutions-projects-specialist","json_url":"https://alion.io/job/dhl-it-business-solutions-projects-specialist.json","meta":{"generated_at":"2026-11-15T02:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-it-business-solutions-projects-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-it-business-solutions-projects-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-it-business-solutions-projects-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-it-business-solutions-projects-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-it-business-solutions-projects-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3205792}},{"tool":"search_jobs","arguments":{"company":"dhl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3205792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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