{"id":1908566,"url":"https://alion.io/job/dhl-operational-support-and-service-supervisor","title":"Operational Support and Service Supervisor","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":79,"open_postings":378,"ghost_share":0.011,"stale_share":0.796,"repost_share":0.032,"time_to_fill_p50_days":26,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32500,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":43062},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T09:53:33Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T16:04:54Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Title: Operations Support and Service Supervisor - HMPPS Contract\nPay Rate: £32,500 + Company Vehicle after qualifying period\n Contract Type: Permanent (Full-Time 40 hours per week)\nShift patterns: Monday to Friday\nGrade: M\nThis is a national role, with the successful applicant required to support operations predominantly across the North of England. The successful candidate will need to be flexible and willing to travel to all sites within the contract as required.\nA company vehicle may be provided, or the successful applicant may use their own vehicle, with mileage and agreed travel expenses fully reimbursed in line with company policy.\nThe role will also require occasional overnight stays, depending on site location and business requirements. Applicants should therefore be comfortable with regular travel and staying away from home when necessary.\nHMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.\nWHAT YOU'LL DO\nProvide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training\nAssist Warehouse Managers with onboarding, staff development, and recruitment. \nSupport the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement \nEnsure adherence to health and safety standards and assist in the implementation of operational strategies.\nEnsuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.\nEnsure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.\nComply with all Prison Service regulations, including security.\nTHIS ROLE WOULD SUIT PEOPLE WHO HAVE\nLogistics or similar engagement level job experience, preferable but not essential\nExperience of Managing a Team\nExcellent Time Management skills and ability to prioritise workload\nStrong communication skills both verbal and written\nIT skills and working knowledge of Microsoft packages\n3 years current UK address history\nFull UK Driving Licence\n WHY JOIN US?\nFree parking\nEligibility to apply for a Blue Light Card (discounts across retail, travel and more)\nWe're happy to talk about flexible working - just ask about alternative patterns at interview\n12-week induction programme to get you up to speed\nFree confidential 24/7 GP service\nHundreds of retail and lifestyle discounts\nGenerous pension scheme (up to 8% employer contribution)\nAffordable loans, savings schemes and free mortgage advice\nVisit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more\nWHO WE ARE\nWe're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.\n BUILDING AN INCLUSIVE WORKPLACE\nAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.\nAs proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.","description_format":"text","description_chars":3470,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T13:46:49Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.75,"age_days":20,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":43062,"is_top_pay":false},"html_url":"https://alion.io/job/dhl-operational-support-and-service-supervisor","json_url":"https://alion.io/job/dhl-operational-support-and-service-supervisor.json","meta":{"generated_at":"2026-10-26T18:45:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-operational-support-and-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-operational-support-and-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-operational-support-and-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-operational-support-and-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-operational-support-and-service-supervisor"}]}