{"id":1242896,"url":"https://alion.io/job/dhl-program-manager-global-network-support","title":"Program Manager Global Network Support","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Diegem, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Java","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Teradata","optional":true}],"status":"live","first_seen_at":"2026-09-25T13:32:42Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T02:11:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"DHL Express - a company that connects people!\nWhat makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.\nDistinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today!\nDHL Express is seeking a Program Manager Global Network Support to join the team responsible for the systems and data that underpin our global network in Diegem. In this role you will use statistical methods, data analytics and machine learning to ensure excellent service quality for our customers.\nHow will you contribute to the success of DHL?\nCapacity Management\nSupport the capacity management system to increase/optimize network utilization, resulting in a lower CPK (Cost per kilo). This will be a single integrated view of network IT systems to support Network Operations employees globally in proactively managing network capacity.\nResponsible for VISTA (Visibility of Shipments Transit Ahead of arrival) to manage the network capacity in real-time, using live shipment checkpoint information thus creating efficient, service beneficial routings for every shipment travelling through our network.\nOptimizing the adaptive forecasting models within VISTA to forecast loads in advance of operations\nManaging and interpreting complex data flows to guide operational decision making\nProvide Business support for VISTA\nMaintenance of the system (updates, data enhancements etc.).\nResponsible for GRABS (Global Routing and Bagging System) to manage routing changes and entries globally, in order to improve routing compliance, reduce miss-sorts and hence reduce service impact and open the potential to optimize routings and demand utilization across the network.\nDeriving analytical and data requirements from business needs & objectives\nCleansing, analyze and report on different datasets \nCreate user stories and supporting systems documentation (BRS documents, Bulletins, User Manual)\nManage and support the development and UAT\nResponsible for the Short Term Capacity Model (SCM): \nForecasting loads and required container allocations in advance of operations and communicating free capacity to sales departments \nImproving the utilization of our network by developing and deploying Capacity Management programs resulting in improved utilization and lowering our overall unit costs.\nImproving the service we provide by ensuring sufficient capacity on the right flights and ensure that material is routed as per the original plan to ensure we meet our transit time promise.\nOther Systems and Tools\nEnhance the Demand and Supply tool to support management to take suitable action regarding planning and foresee extra capacity in advance at a lower unit cost. \nOn-Hold application - real-time visibility of On-Hold shipments in our network.\nThe job holder would be responsible for: \nAll supporting systems documentation (Specification documents, Bulletins, User Manuals)\nProviding business support for these systems to all regional teams. \nMaintenance of systems (updates, data enhancements etc.). SCM tasks are not automated and are essential to keep the system live. \nCreating status reports and/or dashboards \nPlanned vs. actual routing compliance to ensure we meet our transit time promise.\nProvide input to the NCR process on routing/bagging splits.\nTraining and first line business support\nForecasting\nThe job holder will lead DHL’s short & long term forecast, through maintaining and fine-tuning methodologies, tools, processes and data consolidation with various sources - both internal and external. \nProducing DHL’s 8 weeks rolling Container (ULD) Origin Destination & Flight Origin Destination Forecast for DHL’s owned Global Air network and Commercial Air movements.\nUsing DFT - Demand Forecasting Tool, processes and data consolidation with various sources - both internal and external (e.g. Public Holidays).\nProducing the Mid-Term Forecast (quarterly) incl. collaboration with Sales/Finance to support different processes e.g. Holiday cancellation forecast\nManaging the continuous improvement of the short- and long-term forecast accuracy KPIs, through the development of intelligent forecasting methodologies and collaborative methodologies, allowing statistical forecasts to be supplied with market and field intelligence inputs. This includes the improvement of VISTA (Real Time Tool) using shipment checkpoint data with the objective to predict material available for next uplift prior to physical arrival at facility.\nProducing all forecast related reports (e.g. forecast accuracy reports etc.).\nSystems and Tools\nDevelop and lead the implementation and optimization of the network planning and network control methods and tools in line with the roadmap. Implement and globally roll-out these systems in conjunction with Global IT, external vendors and other business stakeholders. \nThe systems in focus for this role include the Forecasting/collaborate engine DFT (Demand Forecasting Tool), Optimization tools, Capacity Management Systems and others. These systems should better plan and control our networks and allow us to react faster on changing economic climates.\nThey will train users on these systems and provide support when changes are required. \nDo you have what it takes?\nProven experience in statistical forecast methodologies and algorithms, data visualization and operational research\nExperience in the use of DHL’s standard analytics tools including:\nPython and it’s data science libraries\nJupyter Labs\nSQL and NoSQL\nPower BI\nMicrosoft Excel\nExperienced in analyzing large and complex datasets coming from different business functions\nDevelopment of mathematical models (e.g. regression, classification, linear programming, deep learning)\nExpertise in using other data management/manipulation tools, including SAS, Excel, Access, Unix shell programming, Oracle, Java\nData warehouse experience is a plus (Teradata and Oracle)\nAble to produce creative analytical solutions based on clear and thorough analyses of complex processes and business relationships\nCreation of solution prototypes for business users to experiment with\nComfortable in explaining complex analytical and technical content to various audiences \nExperience supporting and working with cross-functional teams in a dynamic and international environment\nEnergetic team player with a positive ‘can do’ attitude \nIndependent work ethic, integrity and loyalty\nUniversity Degree or equivalent industry experience; emphasizing computer science, mathematics, statistics, management science\nFluency in spoken and written English\nIn depth knowledge in the area of Aviation and Logistics\nA rewarding package for a rewarding career\nAt DHL we offer a competitive salary package complemented by an individual bonus, representation allowance, and your choice of a mobility budget or company car. You'll also benefit from meal vouchers, a flexible cafeteria plan and comprehensive insurance coverage.\nBecome a part of our team\nIf you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.\nPlease submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).\nDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.\nRecruitment Fraud Alert: DHL Express will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. . Protect yourself by verifying job offers and communications. Your safety is important to us. \nRecruitment Team","description_format":"text","description_chars":8363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:57:45Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dhl-program-manager-global-network-support","json_url":"https://alion.io/job/dhl-program-manager-global-network-support.json","meta":{"generated_at":"2026-09-29T03:27:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3196,"day_limit":5000,"remaining_today":1804,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}