{"id":1291000,"url":"https://alion.io/job/dhl-sales-customer-support-advisor","title":"Sales Customer Support Advisor","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-06T00:00:00Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-09-27T21:31:15Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Sales Customer Support Advisor\nLocation: Southern Hub, Colnbrook , SL3 0BB\nContract: Permanent, Full time\nStart Your Sales Career Journey with DHL\nAt DHL Express, we're proud to be recognised as a world-leading logistics provider, connecting people and businesses across more than 220 countries and territories. We're looking for a motivated and customer-focused Sales Customer Support Advisor to join our Sales team and play a key role in supporting customer success while developing the skills and experience needed for a future career in sales.\nThis is an exciting opportunity for someone with a passion for customer service, commercial awareness, and relationship building. You'll work closely with our Account Managers and Sales teams, gaining valuable exposure to customer management, sales processes, and strategic business initiatives while helping deliver outstanding customer experiences.\nWhat You'll Be Doing\nAs a Sales Customer Support Advisor, you'll provide essential support to both customers and sales teams, ensuring seamless customer engagement and operational excellence.\nKey responsibilities include:\nCustomer Support & Relationship Management\nBuild strong relationships with customers and support their overall experience with DHL.\nAssist customers in understanding DHL products, services, and digital shipping solutions.\nSupport customer onboarding, implementation activities, and service adoption.\nHelp resolve customer queries and coordinate with internal teams to ensure timely solutions.\nSupport customer retention through proactive engagement and issue management.\nProvide temporary territory coverage during periods of absence or vacancy to maintain customer continuity.\nAccompany Account Managers on customer visits to gain practical commercial experience.\nCommercial & Sales Support\nIdentify potential sales opportunities and refer them to the appropriate sales colleagues.\nSupport customer growth, acquisition, and retention campaigns.\nGather and share market intelligence, customer feedback, and competitor insights.\nAssist with account reviews, pipeline management, and customer engagement planning.\nData & Systems Management\nMaintain accurate customer information within CRM and sales systems.\nSupport data quality and sales reporting activities.\nAssist with pipeline preparation, business reviews, and performance reporting.\nDigital Solutions Support\nAct as a first point of contact for customer queries relating to DHL electronic shipping solutions and digital tools.\nPromote adoption of DHL's digital services and self-service platforms.\nCoordinate with IT and digital support teams to resolve system-related customer issues.\nLearning & Development\nComplete the DHL Sales Academy and development programmes.\nGain exposure to multiple business functions including Operations, Customer Service, Finance, Customs, Digital Solutions, and Sales.\nDevelop knowledge of DHL products, services, customer onboarding processes, and commercial sales methodologies.\nWhat We're Looking For\nTo succeed in this role, you'll bring:\n1-2 years' experience in a customer-facing, sales support, customer service, or commercial environment.\nA strong customer-focused mindset with a passion for delivering excellent service.\nExcellent communication and relationship-building skills.\nStrong organisational, planning, and problem-solving abilities.\nGood digital literacy and confidence using technology and business systems.\nA proactive attitude and strong desire to learn and develop.\nCommercial curiosity and ambition to progress into a future sales role.\nGCSEs (or equivalent) in English and Mathematics. Additional business, sales, or customer service qualifications would be advantageous.\nFluent English language skills.\nWhy Join DHL?\nAt DHL, you'll become part of a global organisation that values innovation, teamwork, and personal development. We invest in our people through structured learning, coaching, mentoring, and career progression opportunities.\nWhether you're looking to build your commercial skills, gain exposure to sales, or take the next step in your career, DHL offers an environment where you can learn, grow, and make a real impact.\nWhat Makes DHL Great?\nGlobal market-leading brand\nSupportive and collaborative culture\nStructured training and development programmes\nCareer progression opportunities within Sales and Commercial functions\nExposure to a broad range of business areas and customers\nOpportunity to work with innovative digital solutions and technologies\nOur Commitment to Inclusion\nWe are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.\nPrivacy Notice\nDHL International (UK) Ltd acts as a \"Data Controller\" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.","description_format":"text","description_chars":5056,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T07:50:48Z"}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.55,"age_days":21,"expected_fill_days":20,"reasons":["conf:10","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dhl-sales-customer-support-advisor","json_url":"https://alion.io/job/dhl-sales-customer-support-advisor.json","meta":{"generated_at":"2026-09-28T04:11:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2508,"day_limit":5000,"remaining_today":2492,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}