{"id":1242890,"url":"https://alion.io/job/dhl-senior-manager-digital-partners-program-mfd","title":"Senior Manager, Digital Partners Program (m/f/d)","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4269},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"C++","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"Shopify","optional":false},{"name":"SOAP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-29T02:11:58Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"DHL Express - a company that connects people!\nWhat makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.\nDistinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today!\nRole Purpose:\nThe purpose of this role is to:\nTo support Strategy 2030 Digital Partner Program and Enterprise API Customers.\nEnsure Express MyDHLAPI and developer portal enhanced documentation required for the Partner Program is developed and enhanced at pace of the DPP MVP and subsequent phase deliverables.\nEnsure proactive identification of enhancements required by our Partners and formulate them into technical requirements for the DHL Express flagship API platform\nEnsure projects are delivered to agreed scope, time, cost, quality, governance and satisfaction, as per agreed roadmaps.\nManage any enhancements towards applications/products/services as part of the DCS Programs domain’s portfolio relative to API or EDI Platforms, including build and run elements to support optimum functioning of the business functions.\nDrive delivery of concurrent programmes/projects as needed to support DCS Programs across the API and EDI landscape.\nCollaborate closely with the CSI X-BU Group API Centre of Excellence and relevant stakeholders to influence API roadmap developments, represent Express business requirements, and support the delivery of solutions that create value across DHL Group while meeting Express customer and partner needs.\nCandidate may be based in Prague, Belgium, or Singapore.\nHow will you contribute to the success of DHL?\nTo translate Digital Partner Program Consultant EY’s recommendations into DSP-facing documentation and support with providing documentation / addressing questions related to the current API\nDigital Partner Program Certification readiness / DSP enablement:\nTechnical integration guidance for developers: Process EY Digital Partner API Recommendations collaboratively to understand and maximise the Certification framework: EY will produce a clear set of actionable next steps on partner API documentation, API onboarding materials required to establish the certification framework. \nThis DSP (Digital Solution Provider) facing API documentation and API onboarding materials will be produced by this Lead. Vetted with all key stakeholders to seek input and build consensus towards a baselined annual roadmap 2027, 2028, 2029 towards best in class digital maturity with our Digital Partners across the industry.\n Work with Internal business functions to understand needs, priorities and issues to plan the associated IT roadmaps.Though projects could be triggered as responses to concrete Digital Partner/business requirements, the Senior Tech Program Manager will be collaborating with other domains such as (but not limited to) Network Operations, Customer Operations Group, e-Commerce, Clearance and Finance.\nAccountable that projects are delivered to agreed time, cost, quality, governance and satisfaction.\nOwnership and resolution of DPP issues reported on systems in production to ensure minimum business disruption.\nManage successful implementation of DPP required cross-domain solutions at an acceptable time, cost and quality.\nLead, manage and monitor any vendor leads supporting the Digital Parner Program incl project management and issue resolution to expected timescales.\nRole will act as clear backup to DHL Express flagship MyDHLAPI Platforms Director and learn as much as feasible to perform this stand in back-up role if or when required.\nWork with External Customer/Partner Tech teams directly in conjunction with DCS Programs leaders:\nJoin Tech roadmap workshops annually and keep close follow-up to DHL Express platforms or CSI API platform enhancements required to drive new business.\nOwn solution development based on DCS Programs or DPP team requirements arising from Partner/Customer tech solution roadmaps.\nProgress any AI use cases identified for Integrated solutions going into 2027 roadmaps collaborating with ITS Agent Friday team as required.\nDo you have what it takes?\nAdvanced University Degree in Computer Science, Information Systems, AI, Business Administration or related fi eld or similar experience/education.\nProfessional Certification in at least one relevant Project Management Technique (Prince2 or PMI) and IT Service Management Technique (i.e., ITIL). \nAgile Methodology training or Agile lifecycle product development exposure.\nAt least 10 years of multi-disciplined IT experience including: \nExperience in managing large-scale development and/or deployment projects with multi million budget accountabilities.\nExperience in a multi-national enterprise, preferably within the logistics or transportation sector.\nStrong knowledge of customer integration tools (offline i.e. EDI and online i.e. API), related international standards (EDIFACT, ANSI X12, RosettaNet) \nStrong understanding and/or experience working with the digital partner platforms landscape (Centiro, Shopify, Auctane, Zonos, EasyPost, Narvar etc.).\nIn depth knowledge of the API space with protocols such as SOAP and REST with languages such as XML and jSON, OAuth (Open Authorization) etc.\nStrong understanding of API architecture landscapes (i.e.brokers, parsers, wrappers, Service buses etc).\nTechnical skills or knowledge of design and development tools (Java, C++, relational databases, LINUX/UNIX operating systems).\nIT solutions development and implementation experience: Proven track record for managing and delivering complex IT solutions.\nProcess knowledge: Solid understanding of the processes and metrics supporting the business. In-depth knowledge of Express logistics operations processes is preferred.\nExcellent written and verbal communications skills with technical and non-technical senior management.\nStrong program and people management skills with capability to work across cultures and borders.\nGet-it-done attitude: Capable to break through organizational silos; Manage and achieve goals in a matrix environment; Quick to adopt best practice rather than re-invent the wheel.\nFlexibility in operating style and attitude.\nDiplomatic, tactful, patient and sensitive to cultural differences.\nPositive and contributory attitude, total dedication to customer’s needs.\nHighly customer oriented.\nGlobal experience, collaboration and teaming.\nSelf-motivated and ability to team with, and manage, a strong partner/supplier system.\nResilient, capable of recovering quickly from setbacks. Maintains performance under pressure.\nRespect and result focused behavior.\nDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.","description_format":"text","description_chars":7194,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:57:45Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":13,"expected_fill_days":31,"reasons":["conf:8","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dhl-senior-manager-digital-partners-program-mfd","json_url":"https://alion.io/job/dhl-senior-manager-digital-partners-program-mfd.json","meta":{"generated_at":"2026-09-29T02:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2388,"day_limit":5000,"remaining_today":2612,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}