{"id":3445174,"url":"https://alion.io/job/dhl-senior-supervisor-acs-day","title":"Senior Supervisor ACS (DAY)","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":77,"open_postings":476,"ghost_share":0.015,"stale_share":0.861,"repost_share":0.034,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Steenokkerzeel, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T06:34:51Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-11T12:52:23Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Ben jij een ervaren people manager met een passie voor luchtvrachtoperaties, kwaliteit en procesoptimalisatie? Voor ons ACS-team zijn we op zoek naar een Senior Supervisor ACS.\nTaakomschrijving\nCoördinatie, opvolging en optimalisatie van alle ACS-processen binnen de operationele omgeving.\nAansturen en ondersteunen van de dagelijkse ACS-operatie en bewaken van de operationele doelstellingen.\nMonitoren van KPI’s, service levels, kwaliteit en operationele prestaties, en tijdig bijsturen waar nodig.\nAnalyseren van operationele afwijkingen, incidenten en service failures en implementeren van structurele verbeteringen.\nEerste escalatiepunt voor complexe operationele dossiers en verstoringen.\nSamenwerken met interne afdelingen zoals Operations, Customs, Customer Service, Ground Handlers en externe partners.\nRapporteren van operationele resultaten, risico’s en verbeterinitiatieven aan het management.\nWerken in overeenstemming met de interne kwaliteitsprocessen en - procedues en wettelijke vereisten\nProfiel gezocht\nJe hebt minimaal 5 jaar relevante werkervaringbinnen een operationele omgeving.\nErvaring binnen DHLen een goede kennis van het DHL Express-netwerk zijn een sterke troef.\nJe beschikt over ervaring in people management, coaching en performantieopvolging.\nJe hebt een grondige kennis van ACS-processen, luchtvrachtoperaties en operationele workflows.\nJe bent analytisch sterk en kan KPI’s en operationele prestaties omzetten naar concrete acties.\nJe bent besluitvaardig, oplossingsgericht en sterk in stakeholdermanagement.\nJe communiceert vlot in Nederlands en Engels, zowel mondeling als schriftelijk.\nJe werkt maandag tem vrijdag in daguren maar met ben flexibel.","description_format":"text","description_chars":1685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight 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