{"id":3885886,"url":"https://alion.io/job/dhl-service-delivery-technician","title":"Service Delivery Technician","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":77,"open_postings":484,"ghost_share":0.014,"stale_share":0.864,"repost_share":0.033,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T15:30:51Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T11:03:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: DHL Aviation, East Midlands Airport\nContract type: Permanent\nHours: Monday to Thursday, 18:00 - 04:30 (40 hours per week).Please note that hours worked between 19:00 and 07:00 include an unsociable hours allowance.\nDepartment: IT\nGrade: LP\n________________________________________\nKick start your career with the #1 Best Workplace in Europe\nAt DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.\n________________________________________\nWhy You’ll Love Working With Us\nYou’ll get amazing benefits while building your future:\nCompetitive salary + shift allowance\nAnnual bonus (up to 5%)\nFree onsite parking \nPension (up to 6% company contribution)\nShare Purchase Plan \nMy DHL Rewards - discounts at 3,000+ retailers \nPrivate medical (after 12 months)\nSpark - wellbeing support \nCycle to Work Scheme \nEnhanced Maternity Pay\nCIS Induction Week \n________________________________________\nAbout the Role\nWe’re looking for a Service Delivery Technician to ensure the smooth day-to-day delivery of IT services, resolving technical issues for all users and deploying new hardware and software as needed. You’ll support both operational and office-based teams, while also contributing to a range of IT projects to drive continuous improvement.\n________________________________________\nWhat You’ll Be Doing\nPlaying a key role within the IT team, delivering specialist 24/7 UK IT service support-onsite at EMA and remotely to LHR and LTN. \nProviding a high standard of customer service when working with stakeholders across the business. \nProactively communicating issues, ensuring the right audience is informed of impact, progress, and resolution. \nMonitoring IT systems to maximise uptime and performance.\nConfiguring, deploying, and maintaining hardware and software solutions. \nProviding support across Microsoft Office, Citrix, AS400, and specialist applications. \nLogging and resolving all IT tickets within agreed service levels. \nMaintaining IT assets in line with ITAM processes, including conducting regular audits. \nUpdating and maintaining the knowledge base to promote best practice across the team. \nEnsuring IT security standards are upheld and compliance requirements are met. \nIdentifying and driving continuous improvement opportunities. \nSupporting IT project delivery in collaboration with the Programme Management Team, meeting deadlines and commitments. \nFollowing DHL standards and guidelines to ensure compliance. \nLiaising with third-party suppliers and vendors for hardware, software, and infrastructure support (BAU and project work). \nSupporting additional tasks as required by EMA IT Service Delivery Management.\n________________________________________\n⭐ What You’ll Bring\nEssential:\nHands-on experience installing, configuring, and troubleshooting hardware, including desktops, laptops, peripherals, and mobile devices.\nSolid knowledge of Windows operating systems, including installation, configuration, and ongoing maintenance.\nUnderstanding of core networking principles (TCP/IP, DNS, DHCP, Wi-Fi, and basic switching/routing).\nAwareness of fundamental security practices, including malware types, physical security, system hardening, and password policies.\nStrong grasp of operational best practices, including documentation, health & safety, and environmental considerations.\nExperience using remote support tools and techniques.\nExcellent customer service and communication skills.\nAn entrepreneurial mindset with a creative and innovative approach to problem-solving.\nSelf-aware, proactive, and committed to continuous personal and professional development.\nThe ability to work independently with strong self-motivation.\nA collaborative approach, with a genuine passion for supporting and working alongside team members.\nDesirable:\nIdeally educated to degree level in a relevant IT discipline (or qualified by experience) \nITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy\n________________________________________\nClosing Date: 20th November 2026\nApply now and be part of a team that keeps the world moving.\n________________________________________\nOur Recruitment Process\nWe aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.\nHave a question? Contact our team here: \n________________________________________\nImportant Information\nDue to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.","description_format":"text","description_chars":5123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-06T19:34:53Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/dhl-service-delivery-technician","json_url":"https://alion.io/job/dhl-service-delivery-technician.json","meta":{"generated_at":"2026-11-12T15:05:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-service-delivery-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-service-delivery-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-service-delivery-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-service-delivery-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-service-delivery-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3885886}},{"tool":"search_jobs","arguments":{"company":"dhl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3885886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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