{"id":3925767,"url":"https://alion.io/job/dhl-service-support-analyst","title":"Service Support Analyst","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":77,"open_postings":470,"ghost_share":0.013,"stale_share":0.86,"repost_share":0.03,"time_to_fill_p50_days":29,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"QUALIFICATIONS EXPERIENCE AND COMPETENCIES\n Bachelors degree in Information Technology or a related field\n 1 years of experience in IT customer support\n Excellent communication and interpersonal skills\n Ability to work independently and as part of a team\n Ability to manage multiple projects and priorities simultaneously\n The role is customerfacing and requires a strong customer service orientation. The ideal candidate will have a good working knowledge of IT customer support and experience in supporting XML Java J2EE Web based application and Database platform.\nOUR OFFER:Strong career support in an international environment.\nGreat culture and colleagues.\nMultifarious benefit programm.\nDo you see a personal challenge in these versatile and responsible tasks Then apply now!We look forward to receiving your application!YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the worlds most international company in the worldA company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!IT Service Support Analyst:Job Purpose: In this entrylevel role you will provide exceptional technical support to our users. Youll diagnose and troubleshoot hardware and software issues with a strong emphasis on network troubleshooting while also assisting with maintaining and monitoring our critical IT infrastructure. Your strong communication skills will be essential as you ensure our users have the tools and resources they need to be productive.\nResponsibilities:Network troubleshooting experience You will diagnose and resolve a wide range of userreported network connectivity and performance issues.\nDeliver exceptional customer service by leveraging effective communication and problemsolving skills.\nMaintain meticulous documentation of hardware and software issues repairs and installations.\nAssist with user onboarding and provide clear concise training on IT systems and procedures.\nMonitor and test IT asset performance generate comprehensive reports and identify areas for improvement.\nParticipate in the development of longterm IT hardware strategies and capacity planning initiatives.\nAnalyze computer products support the procurement process and stay current on emerging technologies.\nCollaborate effectively with internal and external teams (including vendors) to resolve complex IT issues.\nPerform data analysis and reporting.\nMaintain and update IT documentation according to established standards.\nProvide technical guidance and support to colleagues fostering a collaborative work environment.\nQualifications:Bachelors degree in Information Technology Computer Science Communications Engineering or a related field (or equivalent experience).\n12 years of experience in a technical support role (e.g. Technical Support Engineer Desktop Support Engineer IT Help Desk Technician).\nA certification in Cisco (CCNA).\nVery good English language skills are required.\nStrong analytical and problemsolving skills.\nDemonstrated proficiency in written and verbal communication with a focus on clarity accuracy and professionalism.\nActive listening and questioning skills to effectively understand user needs.\nMeticulous attention to detail and a commitment to accuracy.\nAbility to work independently and as part of a collaborative team.\n\nRequired 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