{"id":3540980,"url":"https://alion.io/job/dhl-user-support-analyst","title":"User Support Analyst","company":{"id":185428,"name":"DHL","domain":"dhl.com","url":"https://alion.io/company/dhl-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":78,"open_postings":419,"ghost_share":0.01,"stale_share":0.828,"repost_share":0.033,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colnbrook, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:38:23Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T22:25:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"User Support Analyst - IT\nAre you passionate about technology, problem solving,and delivering excellentcustomer experience?\nWe’relooking for a User Support Analystto join our IT team at DHL International (UK) Ltd. This is an opportunity to combine hands-on user support with desktop, infrastructureand network responsibilities, helping colleagues stay connected and productive while supporting the reliability of our IT environment.\nWhat will you be doing?\nAs a User Support Analyst, you’llprovide telephone and on-site technical support, diagnosing and resolving incidents and service requests in line with agreed service levels. Your role will cover desktop, server, domain, security,and network services.\nYour key responsibilities will include:\n-Diagnosing and resolving hardware, operating systems, software,and network-related issues.\n\n-Installing, configuringand supporting desktop systems, laptops,and associated applications.\n\n-Supporting user and system administration through Active Directory.\n\n-Monitoring LAN, WAN, Wi-Fi and connectivity services, carrying out routine health checks,and investigating incidents.\n\n-Supporting approved network changes, maintenance activities, implementations, upgrades,and migrations.\n\n-Escalating critical or unresolved network incidents through the appropriate supportchannels.\n\n-Raising and tracking support tickets with external network and telecommunications providers.\n\n-Supporting Citrix thin client environments, printers, data backup and restore activities.\n\n-Supporting software and patch deployment across local and regional systems.\n\n-Maintaining accuratenetwork documentation, diagrams, configuration records,and asset information.\n\n-Supporting senior management and directors with desktop and connectivity issues, including at off-site seminars and conferences.\n\n-Contributing to IT projects, infrastructure builds,and continuous service improvement.\n\nWhat are we looking for?\nYou’llbe someone who enjoys getting to the root of technical issues while providing greatexperiencefor your customers. You’llneed a systematic and analytical approach to problem solving, strong communicationskillsand the ability to quickly absorb new technical information.\nIdeally, you’llbring:\n2-3 years’ experience in a similar role, with a generalist IT background of five years.\n\nProficient knowledge of PC and server infrastructure.\n\nStrong Active Directoryadministration skills.\n\nProficiencyin networking technologies including TCP/IP, DNS,and DHCP.\n\nWorking knowledge of network monitoring and operational support across LAN, WAN, Wi-Fiand connectivity services.\n\nExperience supporting Citrix inthin client environments.\n\nKnowledge of PC/server backup and imaging technology.\n\nKnowledge of Microsoft Outlook / Microsoft 365setup.\n\nExperience maintainingnetwork diagrams, configuration records,and asset databases.\n\nExperience coordinating supplier support tickets.\n\nAwareness of ITIL and change management principles.\n\nScripting knowledge, such as VB Script, would be beneficial.\n\nMCSA, MCSE,or MCITP accreditation is preferred, although relevant experience will be considered in lieu of these qualifications.\n\nWhat will help you succeed?\nWe’relooking for someone who demonstrates:\nCustomer focus | Analytical thinking | Initiative | Attention to detail | Flexibility | Sound decision making | Clear communication | Strong relationship-building skills.\nWhat can we offer you?\nThe package outlined in the role profile includes:\n-Competitive salary\n\n-Eligibility to participatein performance-related bonus schemes\n\n-Generous holiday entitlement, increasing with completed service\n\n-Company pension scheme with excellent contribution rates\n\n-Life assurance\n\n-Enhanced maternity pays\n\n-Generous company sick pay\n\n-Voluntary benefits including retail, entertainment, gym membershipand dental plan discounts\n\n-Discounted health assessments\n\n-Employee assistanceand wellbeing support\n\n-Excellent training and development opportunities, with a strong focus on internal promotion\n\nReady for your next challenge?\nIf you’rea hands-on IT professional who enjoys solving problems, supporting peopleand working across desktop, infrastructureand network technologies, we’dlove to hear from you. Apply today and take the next step in your career with DHL.\nEqual Opportunity\nWe are committed to equal opportunity and reject all forms of discrimination. The basis for employee selectionat DHL Group is qualification, performance, skillsand experience.\nPrivacy Notice\nDHL International (UK) Ltd acts as a \"Data Controller\" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance withour Privacy Policy, which will be supplied as part of the recruitment process.","description_format":"text","description_chars":4821,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-30T19:13:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dhl-user-support-analyst","json_url":"https://alion.io/job/dhl-user-support-analyst.json","meta":{"generated_at":"2026-11-01T01:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185428},"rest":"https://alion.io/mcp/rest/get_company?id=185428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdhl-user-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdhl-user-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdhl-user-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dhl-user-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdhl-user-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3540980}},{"tool":"search_jobs","arguments":{"company":"dhl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3540980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}