{"id":2753518,"url":"https://alion.io/job/diageo-customer-operations-associate-2","title":"Customer Operations Associate","company":{"id":4270,"name":"Diageo","domain":"diageo.com","url":"https://alion.io/company/diageo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":130},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T05:48:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description :\nAbout us\nWith over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments - from everyday connections to landmark celebrations.\nBring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.\nJoin us and play your part in making life’s moments mean a little more.\nAbout the Function\n Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.\nWith over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.\nIt’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.\nAbout this role\nThe Customer Operations Analyst (fix term contract) is responsible for minimizing Customers out-of-stocks enabled by proactive order management and strong customer facing, Commercial team, and Supply engagement. Exceptional communication skills are required as this position deals directly with the Customers, Commercial Sales and Finance teams along with various internal teams (Supply Planning, Logistics, Brand and Innovation).\nRole Description\nStrong ability to prioritize and manage high volume of requests based on business requests and timing\nSubject matter authority within their Customer Service team for day-to-day activities, including Order Management, ATP functionality and reporting tools\nEnsure consistent delivery of product from the Diageo warehouses to the customers\nEstablish and continuously improve business relationships with customers buyer, Commercial and Finance team contacts; Manage appropriate communications and expectations\nProactively address and communicate issues that might impact order entry\nActively manage and support new product startups and product discontinuations\nOnboard new team members to ensure they are adequately trained on business process, systems and leading key stakeholders\nProvide support to Customer service Manager\nDecision Making/Top Accountabilities\nMonitor and ensure on-time flow of product from Diageo global plants and 3rd party suppliers\nEnsure Customers adhere to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity)\nProactively manage exceptions outside of the order process, including but not limited to customer issues, quality issues, product transfers, returns\nRepresent Customer service in cross-functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes\nWork with plants to expedite delivery of orders where needed\nProvide customers and Commercial teams with information regarding order status and logistics issues\nBalancing the demands of Sales and Supply Chain goals while maintaining excellent service\nAttend Regional calls and provide Supply updates\nFinancial Responsibility\nEnsure that data is accurate as it impacts the total Canadian Markets estimated ~50M cases shipped annually\nMaintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality\nUnderstand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets\nDrive the on-going development and refinement of Customer service processes and metrics to drive continuous improvements and efficiencies in service, cost, cash and quality\nExperience/skills required:\n2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company\nDegree or equivalent experience in supply chain, business management, or related fields\nExperience in order management systems (preferably SAP) and MS Office Applications\nStrong written and verbal communication skills\nAbility to work independently and collaborate with internal and external customers across various levels of the organization\nDemonstrated ability to build strong customer relationships and manage customer expectations\nValidated analytical capabilities and problem-solving skills\nBilingual (English/French) is an asset\nTotal Base Pay Range: 51.000 CAD - 85.000 CAD\nWorking with Us\nFlexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.\nWe recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:\nOur purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.\nWe value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.\nTogether, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.\nReady to bring your best? This could be your opportunity.\nIf you require a reasonable adjustment, please ensure that you capture this information when you submit your application.\nRecruitment Scam Warning\nProtecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.\nWorker Type :\nFixed Term Contract (Fixed Term)Primary Location:\nDunwinAdditional Locations :\nJob Posting Start Date :\n2026-10-16","description_format":"text","description_chars":6416,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-17T00:56:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/diageo-customer-operations-associate-2","json_url":"https://alion.io/job/diageo-customer-operations-associate-2.json","meta":{"generated_at":"2026-10-17T12:05:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4270},"rest":"https://alion.io/mcp/rest/get_company?id=4270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiageo-customer-operations-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiageo-customer-operations-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiageo-customer-operations-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diageo-customer-operations-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiageo-customer-operations-associate-2"}]}