{"id":2558312,"url":"https://alion.io/job/diageo-human-resource-operations-team-lead","title":"Human Resource Operations Team Lead","company":{"id":4270,"name":"Diageo","domain":"diageo.com","url":"https://alion.io/company/diageo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":28,"ghost_share":0,"stale_share":0.357,"repost_share":0.036,"time_to_fill_p50_days":18,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:54:10Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T06:34:06Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"Job Description :\nJob Title: Human Resource Operations Team Lead\nAbout the Function:\nOur Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.\nOur global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.\nAbout the role:\nDiageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life.\nAbout the Function (GHRO)\nGlobal HR Operations (GHRO) is part of Diageo Business Services, providing HR support to ~23,000 employees in 70+ countries. Services include (among others) Resourcing, Onboarding, Offboarding, Compensation & Reward administration and Payroll. GHRO is foundational to delivering Diageo’s HR strategy and enabling an excellent employee & manager experience through consistent, trusted people processes.\nOnboarding, Movers and Offboarding (JML) comprise the end-to-end activities associated with hire, move, and exit processes-designed to provide a brilliant employee experience and simple, reliable services for line managers.\nRole Summary\nThe Senior Team Lead: HR Operations (First Point) - JML is accountable for the end-to-end delivery of Joiner, Mover and Leaver (JML) operations for the UKI and NAM markets, ensuring consistent execution, high quality customer experience, and rigorous compliance.\nThis role leads and develops a high-performing First Point team and works across a complex customer network (HRBPs, line managers, employees, Diageo IS, process owners, and third-party providers). The role uses insights, analytics and continuous improvement methods to deliver agreed outcomes-SLA/KPI adherence, compliance, service perfection and operational efficiency.\nAs a member of the First Point Operational Management/Leadership team, you will give to shaping and strengthening the global service delivery landscape.\nContext / Scope\nFirst Point teams support employee lifecycle events including employee document generation and employee data maintenance in Workday, using enabling technologies such as ServiceNow (case management) and Doc Genie (where applicable). The work demands strong judgement, deep process understanding, and customer-centric execution.\nDimensions\nMarket complexity: Multi-market coverage with a primary focus on UKI and NAM.\n\nLeadership responsibility: Direct leadership of advisors/specialists across levels; collaboration/leadership across multiple locations (including partnership with teams in Budapest as relevant).\n\nOperational leadership: Key member of the First Point operational management team; drives performance, planning, prioritization, and delivery.\n\nKey Responsibilities / Accountabilities-\n1) Service Delivery Excellence (JML - UKI & NAM)\nOwn and deliver end-to-end JML operations (Onboarding, Movers, Offboarding) ensuring a brilliant, consistent customer experience for employees and line managers.\n\nEnsure service delivery meets or exceeds defined SLAs, KPIs and quality standards, including timeliness, accuracy, case resolution, and documentation quality.\n\nAct as customer concern point for complex cases, service issues, and complaints-driving swift resolution and root-cause fixes.\n\n2) People Leadership & Capability Building\nRecruit, coach, mentor and develop a high-performing, highly engaged team; build a culture of accountability, continuous learning and customer obsession.\n\nEnsure the team has the required Workday/process training and knowledge management to provide guide guidance and consistent execution.\n\nEmbed strong performance management: goal setting, coaching, quality calibration, and recognition.\n\n3) Continuous Improvement & Simplification\nDrive the process improvement and simplification agenda across JML processes and enabling technologies (Workday, ServiceNow, document tools).\n\nUse operational metrics and customer insights to identify problems and deliver measurable improvements.\n\nSupport global standardization while enabling effective local execution; lead change control and adoption within the team.\n\n4) Customer Partnership & Governance\nPartner closely with the global process owner(s) for Onboarding/Offboarding to strengthen process design and ensure operational readiness.\n\nWork directly with customer groups (HRBPs, managers, employees) and partner teams (Process Governance, Data, Payroll, IS, third parties) to ensure seamless end-to-end experience.\n\nGive to operational governance-regular reviews, performance reporting, risk management, and customer communications.\n\n5) Compliance, Risk & Data Privacy (GDPR)\nAct as an active ambassador for Diageo’s HR model and operational standards, holding teams and stakeholders accountable.\n\nRaise awareness and demand compliance, with special focus on GDPR and internal controls; manage compliance breaches in line with Diageo procedures.\n\nEnsure accurate employee data maintenance and documentation standards across JML lifecycle activities.\n\n6) Analytics, Performance Management & Efficiency\nLeverage analytics to manage performance-volume trends, backlog, quality, rework drivers, and root causes.\n\nEnsure consistent delivery of agreed SLAs/KPIs and embed a continuous improvement cadence.\n\nSupport productivity and efficiency initiatives aligned with service strategy (including targeted efficiency improvements where applicable).\n\n7) Project / Transition Support\nProvide proactive operational input for business projects such as restructures, annual HR cycles, and cross-functional initiatives.\n\nCoordinate internal resources and third parties/vendors for operational projects; manage scope, timeline, risks and change impacts.\n\nPartner with transition/governance teams to support sustainable service delivery transitions through clear governance, learning and experimentation.\n\nWhat You Will Bring (Skills & Experience)\nEssential\nShown people management experience in HR Operations, shared services, or service delivery environments.\n\nStrong delivery track record against SLAs/KPIs, quality standards, and customer experience outcomes.\n\nExperience working with Workday or comparable HRIS; confidence in navigating HR data/process interdependencies.\n\nAbility to engage, influence and build credibility with diverse stakeholders across multiple geographies and cultures.\n\nDemonstrated capability to lead change, simplify processes, and deliver continuous improvement initiatives.\n\nStrong problem-solving skills-able to remove barriers and galvanize teams in ambiguity and fast-paced change.\n\nStrong understanding of operational compliance and data privacy principles (including GDPR awareness).\n\nFluency in English (written and spoken).\n\nDesirable\nAdvanced knowledge of Workday processes and navigation; experience with ServiceNow case management.\n\nExposure to document generation tools and operational controls (e.g., Doc Genie or equivalent).\n\nExperience leading multi-location or multi-lingual teams.\n\nAdditional language capability (e.g., Spanish, Portuguese, French) is an advantage.\n\nPrior experience in customer service/contact center environments (helpful for coaching, QA and service culture).\n\nMeasures of Success -\nConsistent achievement of SLA/KPI targets across JML for UKI & NAM (timeliness, accuracy, resolution).\n\nImproved customer experience metrics and reduced critical issues/complaints.\n\nReduced rework and errors through standard work, QA and training effectiveness.\n\nEvidence of process simplification and measurable continuous improvement outcomes.\n\nStrong team engagement, capability growth, and retention of critical skills.\n\nStrong compliance posture with timely issue identification and closure.\n\nBenefits & Culture-\nDiageo offers a vibrant, inclusive environment and a broad set of benefits. Examples may include:\nGlobal collaboration (“work without borders”)\n\nAccess to extraordinary brand portfolio and employee communities/events\n\nProduct allowance/discounts (location-specific)\n\nWellbeing initiatives and fitness support (location-specific)\n\n**Benefits may vary by location and Diageo policy.\nDiversity & Inclusion\nAt Diageo, we celebrate diversity as a core enabler of our success. We are committed to creating an inclusive environment where everyone can thrive, regardless of background, identity, or experience.\nExperience / skills required:\nFlexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.\nDiversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.\nWe adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.\nOur ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.\nFeel inspired? Then this may be the opportunity for you.\nIf you require a reasonable adjustment, please ensure that you gain this information when you submit your application.\nWorker Type :\nRegularPrimary Location:\nBangalore Karle Town SEZAdditional Locations :\nJob Posting Start Date :\n2026-05-29","description_format":"text","description_chars":10484,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-14T19:54:10Z"},{"event":"close","at":"2026-10-25T03:39:57Z"},{"event":"reopen","at":"2026-10-30T19:19:54Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.75,"p_room":0.55,"age_days":22,"expected_fill_days":18,"reasons":["conf:8","velocity","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/diageo-human-resource-operations-team-lead","json_url":"https://alion.io/job/diageo-human-resource-operations-team-lead.json","meta":{"generated_at":"2026-11-06T10:24:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4270},"rest":"https://alion.io/mcp/rest/get_company?id=4270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiageo-human-resource-operations-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiageo-human-resource-operations-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiageo-human-resource-operations-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diageo-human-resource-operations-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiageo-human-resource-operations-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2558312}},{"tool":"search_jobs","arguments":{"company":"diageo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2558312},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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