{"id":1954271,"url":"https://alion.io/job/diageo-program-manager","title":"Program manager","company":{"id":4270,"name":"Diageo","domain":"diageo.com","url":"https://alion.io/company/diageo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:35:29Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-06T22:19:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description :\nAbout us\nWith over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments - from everyday connections to landmark celebrations.\nBring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.\nJoin us and play your part in making life’s moments mean a little more.\nAbout the Function: \nGlobal Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.\nWith teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.\nYou’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.\nAbout the role:\nThe Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardize Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution.\nThe Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.\nPurpose of Role\nThe Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights.\nThe role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.\nTop Accountabilities\nStakeholder & Team Coordination: Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities, activities and outcomes.\nProgramme Planning & Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.\nPMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.\nRAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.\nDependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.\nValue & Benefits Tracking: Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives.\nAgile Ways of Working & Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.\nProblem Solving & Delivery Support: Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum.\nKey Competencies\nTechnical\nExtensive project planning and execution skills across complex change and transformation programmes/projects.\nExperience using Agile, Waterfall and hybrid project/change management methodologies.\nStrong PMO, governance, RAID, dependency, financial and benefits management capability.\nAbility to structure and communicate complex information through plans, dashboards, scorecards and executive reporting.\nStrong understanding of transformation delivery and programme lifecycle management.\nProficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications.\nUnderstanding of Order-to-Cash and Customer Operations processes; broader Finance/Supply Chain knowledge is advantageous.\nUnderstanding of Lean / Six Sigma and continuous improvement.\nBehavioural / Leadership\nExcellent communication, documentation and presentation skills.\nStrong stakeholder management with a global mindset, including influencing, challenging and decision-making ability.\nStrong negotiation, collaboration and conflict-resolution skills.\nSelf-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals.\nQualifications and Experience Required\nEducation and Qualifications\nMinimum Bachelor’s degree or equivalent.\nProfessional Project Management qualification preferred.\nLean / Six Sigma certification preferred.\nExperience\n8+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.\nProven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies.\nProven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders.\nExperience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable \nExperience delivering automation, digital and data-driven transformation initiatives.\nExperience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms. \nExperience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred.\nmarket requirements.\nWorking with us\n\nFlexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. \n We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:\nOur purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.\nWe value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.\nTogether, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.\nReady to bring your best? This could be your opportunity.\nIf you require a reasonable adjustment, please ensure that you capture this information when you submit your application.\nRecruitment Scam Warning\nProtecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.\nWorker Type :\nRegularPrimary Location:\nGurugramAdditional Locations :\nBangalore Karle Town SEZJob Posting Start Date :\n2026-09-28","description_format":"text","description_chars":8346,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Brewing & Beer","Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-06T11:35:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-07T00:11:27Z"},"pay":null,"html_url":"https://alion.io/job/diageo-program-manager","json_url":"https://alion.io/job/diageo-program-manager.json","meta":{"generated_at":"2026-10-07T00:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":233,"day_limit":5000,"remaining_today":4767,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4270},"rest":"https://alion.io/mcp/rest/get_company?id=4270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiageo-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiageo-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiageo-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diageo-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiageo-program-manager"}]}