{"id":3193398,"url":"https://alion.io/job/dicks-sporting-goods-retail-equipment-services-lead","title":"Retail Equipment Services Lead","company":{"id":3415,"name":"Dick's Sporting Goods","domain":"dickssportinggoods.com","url":"https://alion.io/company/dickssportinggoods","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":128,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-03T05:54:40Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":638},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-11-03T04:30:50Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.\nIf you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!\nOVERVIEW:\nThe Equipment Services Lead has primary responsibility for operating the store’s service department including scheduling and maintenance so as to maintain high quality and safety standards and deliver extraordinary service to our athletes. The Equipment Services Lead is responsible for building, maintenance and repair all types of equipment from entry level to high end. In addition the core responsibilities within the service department, the Equipment Services Lead is expected to be fully trained in sales and register functionality to help meet the needs of the athletes visiting our House of Sport location.\nROLE RESPONSIBILITIES:\nService & Operations \nPreserving complete and accurate shop records and maintaining record keeping systems.\n\nScheduling and monitoring the production and throughout of shop work to meet customer demand.\n\nCompleting Post Accident inspections and reports as necessary.\n\nOwn scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers.\n\nAssists with maintaining equipment and ensuring a clean, secure and safe work environment.\n\nProperly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.\n\nPartners with the Community Team to bring visibility to equipment service offerings.\n\nBuilding, Maintenance and Repair \nLead the shop team in all services, including but not limited to:\nBike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.\n\nSnow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.\n\nDiagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.\n\nAssemble new equipment and preform quality checks before handing off to the explorer.\n\nCustomer Service \nAssist and educate athletes with the purchase including how to use and maintain their equipment and accessories.\n\nSupport Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.\n\nContributes to sales results by knowing products and services, accurately communicating product information.\n\nSupervise & Develop Talent \nWorking with management to build, train, and certify a team of Technicians to carry out shop service.\n\nHandling risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.\n\nTrain and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.\n\nLEADERSHIP COMPETENCIES:\nOur Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:\nEnsures Accountability\n\nCustomer-Focus\n\nCollaborative\n\nInstills Trust\n\nDecision-Quality/Decision-Making Abilities\n\nAction-Oriented\n\nEngagement Driver\n\nTalent Developer\n\nEffective Team Building Skills\n\nPlans & Aligns\n\nQUALIFICATIONS:\nFlexible availability - including nights, weekend, and holidays\n\nPrior retail sales experience (or customer-focused experience) preferred\n\n2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment; preferred previous experience managing a team\n\nTargeted Pay Range: $21.50 - $29.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.","description_format":"text","description_chars":4521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Sporting Goods","Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-10-24T03:20:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 5","filings_12m":19,"filings_prev_12m":14,"green_card_filings_12m":5,"median_offered_wage_usd":125417,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.28,"age_days":69,"expected_fill_days":12,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/dicks-sporting-goods-retail-equipment-services-lead","json_url":"https://alion.io/job/dicks-sporting-goods-retail-equipment-services-lead.json","meta":{"generated_at":"2026-11-03T06:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3415},"rest":"https://alion.io/mcp/rest/get_company?id=3415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdicks-sporting-goods-retail-equipment-services-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdicks-sporting-goods-retail-equipment-services-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdicks-sporting-goods-retail-equipment-services-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dicks-sporting-goods-retail-equipment-services-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdicks-sporting-goods-retail-equipment-services-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3193398}},{"tool":"search_jobs","arguments":{"company":"dickssportinggoods.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3193398},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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