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Application Engineer Technical Support

diconium • E-commerce Platforms • IT Consulting & Digital Transformation • Java • SQL • 5 hours ago
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Location
In office (Pune)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 14, 2026. diconium scores A on the Alion truth index.

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diconium

Diconium is a German digital services company founded in 1995 that builds ecommerce platforms, digital products and data systems for large enterprises. It is best known for its long relationship with Volkswagen, which acquired the company outright in 2021 and uses it for connected vehicle services, in-car commerce and software delivery, alongside work for retail, consumer goods and industrial clients. The company is headquartered in Stuttgart, operates offices across Germany, Europe and the United States, and runs its Indian delivery capability through the Bangalore engineering firm Embitel.
diconium.com • HQ: Stuttgart, Germany • Automotive Software • E-commerce Platforms • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1995
Tech stack of diconium

About the Company

Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

Job Description:

  • Experience in of application engineering support, technical support to domestic and global users.
  • Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed.
  • Know to problem solving mechanisms, Root Cause Analysis methods
  • Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs.
  • Basic understanding on how to perform Communication traces analysis. Protocol worked on CAN, J1939, UDS and XCP etc.
  • Read Logs, handling mobile application support would be added advantage.
  • Working in automotive domain would be added advantage.
  • Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills
  • Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage.
  • Experience with projects in multiple technologies and functions.
  • Excellent written and verbal communication skills
  • Experience in representing data in form of reports/charts.
  • Good to have experience in supporting software application on different OS windows/ mobile OS and apps on Android and iOS.

Working with Embitel

  • Freedom to challenge norms, make mistakes, learn and grow
  • There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel
  • Employees of Embitel are partners of our excellence and growth. And they are at the core of organization’s Mission and Vision

To explore an exciting & progressive Career development at Embitel India:

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