{"id":4172210,"url":"https://alion.io/job/didi-chuxing-it-senior-analyst","title":"IT Senior Analyst","company":{"id":2212801,"name":"DiDi Chuxing","domain":"didichuxing.com","url":"https://alion.io/company/didichuxing-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"B","score":84,"open_postings":25,"ghost_share":0,"stale_share":0.84,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:03:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:03:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.\nDiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.\nFor more information, please visit: www.didiglobal.com/news\n#LI-HybridTeam Overview\nThe local network administrator will support IT operations. This position will be responsible for maintaining quality IT services and driving change for the business. By being an IT position, applicants must be passionate about technology, highly qualified to provide incredible customer service and have the ability to thrive in a fast and highly productive environment.\nThis person should be able to communicate in both English and Spanish.\nRole Responsibilities\nExcellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support;\nTroubleshoots to network connectivity issues, including remote access, VPN, secure Wi-Fi and wired connectivity to the internal network;\nSupports user requests and performs local software installations as needed;\nAssists users with access problems ranging from password resets to network access failures;\nSolve printer problems;\nHardware and software procurement, asset tracking, and inventory management\nFormalize in ticket processes and provides improves when workflow deficiencies are identified;\nDisplays learning agility by actively seeking answers when technically challenged;\nApplies critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible;\nAbility to communicate and negotiate with suppliers to contract quality services with the best costs and evaluation capabilities in order to choice the best option is a must;\nAs a Local Help Desk Technician, this person is the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must;\nTechnical Support coordination is needed, be able to analyze the data in order to improve technical support for the company based in numbers;\nBudget control for OPEX and CAPEX;\nDesign guidelines and procedures for administration and security best practices.\nRole Qualifications\nComplete understanding of Operating Systems (Windows & Mac) assisting users with advanced functionality;\nExperience in supporting PCs hardware and software;\nExperience in Mobile Device Management\nExperience solving complex network access and infrastructure problems;\nWorking knowledge of video collaboration, including tools like Zoom, Meet, Tencent.\nGoogle Apps for Business, including Mail, Calendar, Drive, Docs, and Groups (Google Admin);\nExperience with IA tools supportAsset managementExperience with vendor management\nEEO Statement\nWe create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. \nWe are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. \nWe believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. \nWe believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. \nWe always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. \nWe believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.\nWe are committed to building inclusive and diverse teams.\nAt DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.\nEmployment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.\nWe are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.\n I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Shared Mobility","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-11-12T15:03:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-12T18:23:35Z"},"pay":null,"html_url":"https://alion.io/job/didi-chuxing-it-senior-analyst","json_url":"https://alion.io/job/didi-chuxing-it-senior-analyst.json","meta":{"generated_at":"2026-11-12T18:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2212801},"rest":"https://alion.io/mcp/rest/get_company?id=2212801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdidi-chuxing-it-senior-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdidi-chuxing-it-senior-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdidi-chuxing-it-senior-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/didi-chuxing-it-senior-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdidi-chuxing-it-senior-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4172210}},{"tool":"search_jobs","arguments":{"company":"didichuxing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4172210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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