Operations Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The ANZ Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand - spanning trading efficiency, rider and driver experience, and risk & anti-fraud strategy. We work close to the business: diagnosing what's driving our core metrics, designing strategies from the ground up, and validating them in the real world. This role sits at the intersection of business and operations, with plenty of room to shape decisions that directly affect the experience of riders and drivers.

Role Responsibilities

• Develop a deep understanding of our ride-hailing marketplace - identify problems, get to the root cause behind movements in core business metrics (trading efficiency, rider/driver experience, etc.), and deliver optimisation recommendations backed by sound business judgement
• Break down business situations in rider experience and operations (cancellation fees, cleaning fees, routing & toll disputes, driver misconduct, etc.), turning vague business phenomena into clear, actionable problems
• Use data (data pulling, metric monitoring, and experiment validation where needed) to support business decisions, judge whether strategies are effective, and drive iteration
• Capture analytical conclusions and business methodology into the team's ops tracker / knowledge base, improving how efficiently the team understands the business
• Collaborate with Product, Operations, Risk and other cross-functional teams to drive project delivery across the Beijing and ANZ time zones

Role Qualifications

• Bachelor's degree or above; discipline open, with a quantitative background (statistics, mathematics, actuarial studies, computer science, economics, engineering etc.) preferred
• 1-3 years of experience in operations / business analysis / strategy (outstanding new or recent graduates will also be considered)
• Strong business understanding and logical judgement - able to independently break down ambiguous requirements into a clear analytical framework and reach conclusions with real commercial sense
• Strong learner, highly proactive, able to make progress even when information is incomplete
• Good written and verbal communication in both English and Chinese, comfortable collaborating across cross-functional teams

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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