{"id":1640903,"url":"https://alion.io/job/didi-global-product-operations-sr-analyst","title":"Product & Operations Sr. Analyst","company":{"id":231,"name":"DiDi Global","domain":"didiglobal.com","url":"https://alion.io/company/didi-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":127000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2647},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-01T22:07:42Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T16:16:44Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Company Overview\nDiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.\nCuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.\nTeam Overview\nThe Passenger Loyalty team builds lasting relationships with our most valuable passengers by giving them compelling reasons to choose us more often. Through loyalty programs, targeted incentives, and product experiences, we strengthen retention, increase ride frequency, and deliver on the value we promise our passengers.\nWe are looking for a Passenger Loyalty Senior Analyst to own one or two key products or programs - including our Membership Program - serving a defined passenger cohort across Spanish-speaking Latin America (SSL). You will help shape their strategy, identify opportunities through data and passenger insights, build business cases, and work across teams to bring initiatives to life.\nThis role combines analytical depth, product thinking, and business ownership. You will be accountable for understanding what drives loyalty within your cohort and translating those insights into initiatives that deliver measurable improvements in retention and frequency while supporting sustainable business growth.\nRole Responsibilities\nDefine the strategy for your products or programs. Identify the passenger needs and business opportunities they should address, establish clear objectives, and develop a roadmap in partnership with relevant teams.\nOwn performance for your passenger cohort. Monitor retention, ride frequency, engagement, and program adoption. Analyze user behavior and market trends to understand changes, identify gaps, and recommend actions that strengthen competitive positioning.\nDevelop business cases and prioritize opportunities. Size the potential impact of new initiatives, estimate costs and expected returns, and articulate the assumptions and tradeoffs behind investment decisions.\nTranslate insights into product improvements. Combine quantitative analysis, passenger feedback, and research to identify opportunities across the passenger journey. Partner with Product and Design to turn those opportunities into clear requirements and experiences.\nLead cross-functional execution. Align stakeholders across Product, Engineering, Data Science, Marketing, Finance, Operations, CX, Marketplace, and BI on priorities, scope, timelines, and success metrics. Surface dependencies and risks early and keep initiatives moving from concept through launch.\nDesign and evaluate experiments. Develop hypotheses, partner on A/B tests or pilots, and assess whether initiatives generate incremental improvements in retention and frequency. Use the findings to recommend what to scale, refine, or stop.\nCommunicate results and recommendations. Turn complex analyses into clear narratives for stakeholders and leadership, explaining what happened, why it matters, and what should happen next.\nRole Qualifications\n2-4 years of relevant experience in product analytics, growth, business operations, strategy, loyalty, consulting, or a related role, with demonstrated ownership of initiatives and measurable outcomes.\nHands-on product experience. Experience partnering with product and technical teams to identify problems, define requirements, prioritize improvements, and evaluate results after launch.\nStrong analytical capabilities. Proficiency in SQL and Excel or Google Sheets, with the ability to independently analyze data, build business cases, and translate findings into actionable recommendations. Experience with additional programming languages, such as Python or R, and applying AI tools to automate workflows, accelerate analysis, or improve decision-making is highly valued but not required.\nFluency in English and Spanish, with the ability to clearly communicate insights to both technical and business stakeholders.\nUnderstanding of customer behavior and performance measurement. Familiarity with cohort analysis, segmentation, retention, frequency, and customer lifetime value, including how these metrics inform product and investment decisions.\nExperience with experimentation. Working knowledge of A/B testing, hypothesis development, and experiment interpretation, including the ability to distinguish observed changes from incremental impact.\nBusiness judgment and structured problem-solving. Ability to break down ambiguous problems, assess tradeoffs, and prioritize opportunities based on passenger value, business impact, and execution effort.\nStrong stakeholder management and communication skills. Ability to build alignment across teams, influence without formal authority, and present clear recommendations supported by evidence.\nOwnership and execution discipline. Ability to manage competing priorities, follow through on details, and proactively address obstacles in a fast-paced environment.\nExperience with visualization tools such as Tableau, Looker, or Power BI.\nEEO Statement\nCreamos valor para nuestros clientes: nos esforzamos por crear siempre experiencias valiosas para nuestros usuarios en todo lo que hacemos. Nuestro enfoque es siempre innovar nuevas experiencias que sean seguras, placenteras y eficientes.\nNos basamos en los datos: creemos firmemente en tomar decisiones informadas, por eso nos basamos en los datos. Podemos navegar mejor por el panorama empresarial estratégicamente mediante el análisis de métricas valiosas.\nCreemos en la colaboración de ganar-ganar: el éxito es un deporte de equipo. Cuando trabajamos para ayudar a nuestros socios y\nlos compañeros ganan, nosotros también ganamos. Mientras nos preocupamos por los mejores intereses de todos, nos comunicamos con franqueza y ejecutamos con excelencia en todo lo que hacemos.\nCreemos en la integridad: la integridad es el núcleo de nuestro negocio. Somos personas que siempre queremos hacer lo correcto. Nuestras intenciones son sinceras, decimos lo que pensamos y nos escuchamos unos a otros.\nSiempre nos esforzamos por hacerlo mejor. Eso significa aventurarse más allá de nuestras zonas de confort, aprender de nuestros errores y ayudarnos a crecer unos a otros.\nCreemos en la diversidad y la inclusión: la diversidad es una de nuestras mayores fortalezas. Nuestras diferencias son las que nos hacen distintos. Nos respetamos y creemos en la igualdad de oportunidades para todos.\nEstamos comprometidos con desarrollar equipos diversos e inclusivos\nEn DiDi creemos que nuestras diferencias son nuestra mayor fortaleza. Es por eso que estamos comprometidos con crear y promover igualdad de oportunidades para todos los empleados.\nLas decisiones de empleo y desarrollo en DiDi, siempre se basan en las necesidades de la posición y habilidades del candidato. No discriminamos a ningún empleado o aplicarte por raza, edad, sexo, genero, orientación sexual, nacionalidad, estado civil, embarazo, raza, religión o cualquier otro estado protegido por las leyes aplicables donde operamos.\nEstamos comprometidos con desarrollar equipos diversos e inclusivos, además de un espacio de trabajo libre de discriminación, es así como creamos mejores productos y servicios, tomamos mejores decisiones y servimos a la comunidad de la cual somos parte.\nEn línea con nuestra política de diversidad, equidad e inclusión y en cumplimiento de la normativa laboral vigente, esta vacante promueve la postulación de personas con discapacidad debidamente certificada. Todas las candidaturas serán evaluadas con base en criterios objetivos de experiencia, formación y competencias requeridas para el cargo.\n Confirmo que antes de ingresar mi postulación ya he leído y acepto el aviso de privacidad para candidatos que está disponible en https://careers.didiglobal.com/terms","description_format":"text","description_chars":8129,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venture Capital"],"lifecycle":[{"event":"open","at":"2026-10-01T22:07:42Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.541,"p_room":0.35,"age_days":12,"expected_fill_days":5,"reasons":["conf:38","velocity","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/didi-global-product-operations-sr-analyst","json_url":"https://alion.io/job/didi-global-product-operations-sr-analyst.json","meta":{"generated_at":"2026-10-14T18:56:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":231},"rest":"https://alion.io/mcp/rest/get_company?id=231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdidi-global-product-operations-sr-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdidi-global-product-operations-sr-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdidi-global-product-operations-sr-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/didi-global-product-operations-sr-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdidi-global-product-operations-sr-analyst"}]}