Customer Success & Support

Job Description

Your mission

Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support - guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.

What you'll do

• End-to-end support - guide clients through configuring their verification flows for a seamless experience, proactively.
• Resolve issues fast - act as a product expert and clear operational doubts about the platform with speed and precision.
• Be the client's advocate - listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.
• Drive onboarding - help new customers nail their first steps on the platform for a high-impact start.
• Own the relationship - build trust-based relationships that drive long-term retention and adoption.
• Close the feedback loop - be the voice of the customer, systematically routing technical issues and feature requests to the engineering team.
• Spot revenue signals - surface expansion opportunities and churn risks to the sales team to support growth and retention.

What we're looking for

• Experience - prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance.
• Languages - excellent communication and negotiation skills in English and Spanish (others a plus).
• Soft skills - exceptional active listening and a genuine client-first mentality.
• Mindset - strong ownership and the ability to thrive in a high-pressure, fast-paced startup.
• Profile - ambitious, proactive, and results-driven, with a real desire to grow within the company.

Nice to have

• A solid understanding of KYC, AML, or identity-verification standards.

What we offer

• Hybrid in Barcelona - in-person collaboration with the flexibility to do your best work.
• A high-impact role with ownership and visibility - you'll own the customer relationship and be heard across product, engineering, and sales.
• Real growth - the chance to grow with us and help build the best identity company in the world.

We'll discuss compensation directly during the process.