Intern / Apprentice

• Gains understanding of and experience in a designated functional area.
• With guidance, performs assignments of a routine, established nature. Assignments may be in an area as described below.

Business Operations (i.e., Accounting / Finance, Administrative Services, Service Contract Support)

• Gaining understanding of DN systems, processes and procedures within either an internal functional area or a customer support group.
• Gaining experience with data management, customer response and/or related information systems.
• Researching data within assigned and structured datasets.
• Assisting with development of documents and presentations based on data analysis.
• Assisting with research and response to customer inquiries, issues or concerns.
• Ensuring the accuracy of invoice, service contract, accounting or similar documents and data.
• Performing assigned transactional work such as data entry, package preparation, etc.

Technical Operations (i.e., Field Services, Computer Services, Engineering Support)

• Gaining understanding of DN product and/or facility design, development, installation, maintenance and related procedures and processes.
• Contributing to repairs, upgrades, decommissioning, deployment, cabling, etc.
• Assisting with troubleshooting of machine failures, bugs and other issues.
• Assisting with response to customer reported inquiries, issues and concerns.
• Assisting with assigned project work - associated with product or component development, repair or upgrade.

In all cases

• Attends team meetings.
• Proactively seeks to learn and improve capabilities associated with work assignments.
• Solicits and accepts performance related feedback.
• Builds positive and professional working relationships with team members, other work colleagues and with relevant supervisor / manager.

• Strong communication skills, both written and verbal
• Knowledge of MS Office