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Supervisor Service Desk

Diebold Nixdorf · English: B2 · POS Systems · Financial Software & Embedded Finance · Bachelor's Degree · 1 day ago
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Salary
≈ $9k – $20k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Middle · 4+ years exp

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 27, 2026. Diebold Nixdorf scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Diebold Nixdorf

Diebold Nixdorf is a US financial and retail technology company headquartered in North Canton, Ohio, that makes, installs and services ATMs, branch automation systems, point-of-sale terminals and self-checkout kiosks along with the software that runs them. Formed in 2016 when Diebold, whose roots go back to 1859, acquired the German group Wincor Nixdorf, it employs more than 20,000 people in over 100 countries and serves nearly all of the top 100 financial institutions and most of the top 25 global retailers. It hires field service technicians, service desk staff, software engineers, logistics and procurement analysts, finance and HR specialists and factory workers.
dieboldnixdorf.com · HQ: North Canton, United States · Financial Software & Embedded Finance · POS Systems · POS Terminals & Kiosks · 201-500 employees · Est. 1859
Tech stack of Diebold Nixdorf
Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products and services.
  • Provides front-line, supervision to a Service Desk team.
  • Within defined operational guidelines, completes technical and administrative tasks.
  • Ensures compliance with established Service Desk and company standards, policies and procedures.
  • Assigns tasks and verifies accuracy of work, establishes deadlines for completing assignments, provides training and guidance and may spend a portion of time performing the work of the team.
  • Monitors daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service.
  • Evaluates team members against operational goals and transactional success measures.
  • Involves higher level management in decisions and issues that require additional experience or are particularly complex.

    Required Qualifications

  • Bachelor's Degree or equivalent work experience required.

  • Typically has 4-6 years of experience in Service Desk Support.
  • Fluent business English skills (Written and spoken).
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