{"id":3368633,"url":"https://alion.io/job/diebold-nixdorf-supervisor-service-desk","title":"Supervisor Service Desk","company":{"id":675528,"name":"Diebold Nixdorf","domain":"dieboldnixdorf.com","url":"https://alion.io/company/dieboldnixdorf","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-10-27T12:56:55Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T21:39:00Z","board_verified":false,"closed_at":"2026-10-31T21:39:00Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products and services.Provides front-line, supervision to a Service Desk team. Within defined operational guidelines, completes technical and administrative tasks. Ensures compliance with established Service Desk and company standards, policies and procedures. Assigns tasks and verifies accuracy of work, establishes deadlines for completing assignments, provides training and guidance and may spend a portion of time performing the work of the team. Monitors daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service. Evaluates team members against operational goals and transactional success measures. Involves higher level management in decisions and issues that require additional experience or are particularly complex.\nRequired Qualifications\nBachelor's Degree or equivalent work experience required.\n Typically has 4-6 years of experience in Service Desk Support. Fluent business English skills (Written and spoken).","description_format":"text","description_chars":1341,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Financial Software & Embedded Finance","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-10-28T00:06:45Z"},{"event":"close","at":"2026-10-31T21:39:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/diebold-nixdorf-supervisor-service-desk","json_url":"https://alion.io/job/diebold-nixdorf-supervisor-service-desk.json","meta":{"generated_at":"2026-11-02T13:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675528},"rest":"https://alion.io/mcp/rest/get_company?id=675528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiebold-nixdorf-supervisor-service-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiebold-nixdorf-supervisor-service-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiebold-nixdorf-supervisor-service-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diebold-nixdorf-supervisor-service-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiebold-nixdorf-supervisor-service-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3368633}},{"tool":"search_jobs","arguments":{"company":"dieboldnixdorf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3368633},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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