{"id":959434,"url":"https://alion.io/job/diesel-laptops-technical-support-specialist-i","title":"Technical Support Specialist I","company":{"id":692875,"name":"Diesel Laptops","domain":"diesellaptops.com","url":"https://alion.io/company/diesellaptops","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-16T08:24:07Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-10T01:04:38Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Title: Technical Support Specialist I\nCompany Overview:\nAt Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.\nJob Description\nThe IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.\nKey Responsibilities\nManaging incoming calls and customer service inquiries\nIdentifying and assessing customers’ needs to achieve customer satisfaction\nTroubleshooting technical issues as identified\nCreating detailed records regarding reported requests, issues, and solutions\nFollow communication procedures, guidelines, and policies\nGo the extra mile to engage customers\nAdhering to all corporate policies, practices, and controls.\nOther Duties as Assigned\nWhat We Offer:\nCompetitive salary and benefits package.\nOpportunity to work with a passionate and innovative team.\nCareer growth and development opportunities.\nCollaborative and dynamic work environment.\nQualifications\nPreferred Qualifications\nEquivalent Education Level Required: High school diploma or equivalent.\nExperience Required: Customer service or technical support is a plus\nKnowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to understand and ensure compliance with policies, procedures, and laws. Ability to develop and maintain business relationships. Proficient in MS Office.\nPhysical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.\nTravel: Available as needed with appropriate notice, but no significant travel is anticipated for this position.\nOther: Must be eligible to work in the USA. May be subject to criminal background checks.","description_format":"text","description_chars":3188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Maintenance, Repair & Operations (MRO)","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-09-16T08:24:07Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.527,"p_room":0.28,"age_days":54,"expected_fill_days":23,"reasons":["conf:5","win:tail","crowd:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/diesel-laptops-technical-support-specialist-i","json_url":"https://alion.io/job/diesel-laptops-technical-support-specialist-i.json","meta":{"generated_at":"2026-11-10T13:43:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692875},"rest":"https://alion.io/mcp/rest/get_company?id=692875"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiesel-laptops-technical-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiesel-laptops-technical-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiesel-laptops-technical-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diesel-laptops-technical-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiesel-laptops-technical-support-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":959434}},{"tool":"search_jobs","arguments":{"company":"diesellaptops.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":959434},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}