{"id":462706,"url":"https://alion.io/job/diffit-partner-success-associate","title":"Partner Success Associate","company":{"id":178212,"name":"Diffit","domain":"diffit.me","url":"https://alion.io/company/diffit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-21T03:01:24Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-11T01:36:34Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About Diffit:\nDiffit helps teachers create quality instructional resources for all learners. We make tools that save teachers time, support diverse learning needs, and help every student access grade-level material.\nDiffit is one of the best-loved and fastest-growing AI products in K-12, trusted by educators and school systems around the world to make high-quality instruction more accessible and sustainable.\nRole Overview:\nIn this role, you’ll focus on helping school partners get started with Diffit, drive meaningful adoption, and secure renewals. You’ll combine relationship-building with clear follow-through at scale, helping schools see ongoing value in Diffit throughout the year.\nThis role is ideal for someone who enjoys supporting customers at scale, using technology to work smarter not harder, and helping partnerships grow while centering impact\nYou’ll support hundreds of schools, which means proactive outreach, follow-up calls, and emails in a scaled way - as well as individual outreach. You’ll be responsible for customer health goals and account renewals.\nResponsibilities:\nPartner Engagement & Usage\nStay close to school partners to support ongoing use of Diffit.\n\nHelp schools reach early milestones that set the foundation for long-term adoption.\n\nProactively check in around usage patterns, and find opportunities to increase impact.\n\nRespond to partner questions and needs with clarity, empathy, and follow-through.\n\nRenewals\nOwn renewals for your book of accounts - track timelines and usage signals, surface at-risk partners early, and drive them to a renewal decision.\n\nIdentify schools who may be at risk and take steps to re-engage them.\n\nKeep records, notes, and renewal status accurate and up to date.\n\nCollaboration, Systems & Feedback\nContribute to shared resources, playbooks, and processes that improve partner success at scale.\n\nShare insights with internal teams to help improve Diffit.\n\nWho You Are:\nFormer classroom teacher - secondary preferred - who has differentiated instruction for diverse learners, including EL and SPED students.\n\nClear communicator: You can express yourself exceptionally well through verbal and written communication and you’re a great listener.\n\nOrganized and reliable: You can manage a large volume of relationships and follow-ups while staying consistent and attentive to detail.\n\nPersistent: You’re diligent and tenacious, and you’re comfortable putting in the steady, hands-on work needed to solve problems and achieve your goals.\n\nCurious: You’re eager to learn and ask questions so you can understand how things work and how to make them better.\n\nAnalytical: You like to analyze data, find patterns, and develop a plan of action.\n\nCollaborative: You’re eager to collaborate with and learn from others, share your ideas, and you welcome feedback.\n\nEmpathetic: You are skilled at connecting with and listening closely to teachers and administrators in order to learn how we can best serve them.\n\nPreferred:\nFormer instructional coach or teacher-leader\n\nExperience owning renewals or managing a high-volume book of accounts (edtech a plus)\n\nComfortable in a small startup environment - resourceful, experimental, and capable of building playbooks from scratch.\n\nFamiliarity with Salesforce, Google Suite, Slack and AI productivity tools\n\nSuccess in This Role Looks Like:\nPartner schools consistently use Diffit in meaningful ways.\n\nUsage remains strong and grows over time.\n\nAccounts renew at a high rate.\n\nAt-risk schools are identified early and re-engaged effectively.\n\nPartner schools feel supported, valued, and confident continuing their partnership with Diffit.\n\nWhat We Offer:\nCompetitive salary, equity and benefits package.\n\nFully remote work environment with occasional in-person offsites.\n\nThe opportunity to work on a meaningful product that impacts the future of education.\n\nCollaborative and supportive team culture.\n\n$70,000-$100,000 On Target Earnings (OTE) plus equity and benefits\n\nAbout the Hiring Process:\nWe might make some adjustments, but our basic interview process will include:\n30 minute call with the hiring manager for this role\n\nBrief take home exercise asking you to draft customer emails.\n\n45 minute working session with two of our team members\n\n2 hrs team interviews - all done in one day where you get a chance to meet with cross-functional team members and get a sense of who you will be working with.","description_format":"text","description_chars":4409,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-06T11:31:02Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.45,"age_days":50,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/diffit-partner-success-associate","json_url":"https://alion.io/job/diffit-partner-success-associate.json","meta":{"generated_at":"2026-10-11T04:10:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2563,"day_limit":5000,"remaining_today":2437,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178212},"rest":"https://alion.io/mcp/rest/get_company?id=178212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiffit-partner-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiffit-partner-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiffit-partner-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diffit-partner-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiffit-partner-success-associate"}]}