Care Team Lead - Fixed Term Contract

CarCutter • 5 days ago
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Salary
≈ $16k – $35k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Staff
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Sep 25, 2026.

Overview
Company
Impact
Profile match

CarCutter

The #1 vehicle merchandising platform for dealerships & marketplaces. Capture, enhance & publish AI-powered car visuals at scale. Trusted by 4,000+ dealers.
diffuse.ly • Paris • Bengaluru • Barcelona • Artificial Intelligence • Commerce • Marketplaces • Photo & Video Editing Software

Join CarCutter, the leading SaaS solution for automotive image enhancement. As a Care Team Lead, you will oversee daily operations, monitor performance metrics, ensure quality support, coach and develop team members, handle escalations, collaborate with other teams, report to leadership, and maintain standard operating procedures. This is a fixed-term contract position based in Bangalore, India.

Missions

  • Oversee and manage the daily workload of Care agents, prioritizing tickets based on criticality and business impact.
  • Track key metrics (next reply time, time to close, client satisfaction rating) and take corrective action to consistently meet targets.
  • Guide, mentor, and motivate Care agents on a daily basis; run team rituals (weekly meetings, 1:1s, feedback sessions).
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