{"id":4155663,"url":"https://alion.io/job/digacore-it-account-manager","title":"IT Account Manager","company":{"id":4422057,"name":"Digacore","domain":"digacore.com","url":"https://alion.io/company/digacore","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T10:34:19Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T10:34:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Account Manager\nWhy Digacore?\nWe’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:\nReal career growth\nAutonomy to own projects and make decisions\nA collaborative culture (we back each other up - no egos)\nStrong leadership support and a team that genuinely enjoys helping clients succeed\nAbout the Role\nThe Account Manager owns client relationships and long-term account success across a portfolio of established accounts. This role is responsible for client retention, satisfaction, strategic guidance, and identifying opportunities that help clients achieve their business goals through technology.\nSuccess in this role means strong client relationships, high retention, proactive account management, and consistent identification of opportunities to improve client outcomes.\nWhat You'll Do\nServe as the primary relationship owner for assigned client accountsBuild trusted advisor relationships with business owners and key stakeholders\nConduct regular business reviews and strategic planning discussions\nIdentify risks, gaps, and opportunities within client environments\nPartner with internal teams to ensure successful service delivery\nAdvocate for clients while balancing business objectives\nMaintain account documentation, roadmaps, and client communications\nDrive client retention and satisfaction initiatives\nIdentify opportunities for account growth and service expansion\n• Monitor account health and proactively address concerns\n\nWhat You Bring\n2+ years of account management, client success, consulting, or similar experienceStrong communication and presentation skills\nBusiness-minded approach to client relationships\nAbility to manage multiple clients independently\nAbility to be dynamic and work outside the box\nExperience working in an MSP, technology, or professional services environment preferred\n• Strong problem-solving and relationship management skills\n\nBenefits\nCompetitive salary + $500 sign-on bonus\nMedical & dental insurance - company covers 50% of employee premium\nLife & long-term disability insurance - 100% company paid\nHSA & FSA options\n401(k) with company match (1:1 on first 1%, 50% match on 2-6%)\n21 flexible PTO days (vacation, sick, and holidays combined)\n2 paid mental health days annually\nCompany-provided equipment\nEmployee referral bonus\nEmployee recognition program\nPaid training & certification assistance\nClear career advancement pathways\nWe are an Equal Opportunity Employer!","description_format":"text","description_chars":2477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-12T10:34:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/digacore-it-account-manager","json_url":"https://alion.io/job/digacore-it-account-manager.json","meta":{"generated_at":"2026-11-12T12:31:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422057},"rest":"https://alion.io/mcp/rest/get_company?id=4422057"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigacore-it-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigacore-it-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigacore-it-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digacore-it-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigacore-it-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4155663}},{"tool":"search_jobs","arguments":{"company":"digacore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4155663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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