{"id":2581421,"url":"https://alion.io/job/digacore-it-technician-entry-level","title":"IT Technician (Entry Level)","company":{"id":4422057,"name":"Digacore","domain":"digacore.com","url":"https://alion.io/company/digacore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-18T04:09:54Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Fast Team IT Technician\nWhy Digacore?\nWe’re a fast-paced, people-first MSP with:\nReal career growth\nAutonomy to own projects and make decisions\nA collaborative culture (we back each other up, no egos)\nPaid certs, hybrid flexibility, and a leadership team that gets IT\nAbout the Role:\nWe are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.\nPrimary Responsibilities:\nProvide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.\nDeliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS.\nUser creation/termination app install, printer setups.\nMonitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.\nMaintain and update system documentation using ConnectWise and IT Glue.\nCommunicate professionally with clients, providing exceptional service and support.\nJob Qualifications:\nBasic understanding of troubleshooting systems.\nStrong interpersonal skills, including effective communication, active listening, and a customer-centric approach.\nAbility to diagnose technical issues and provide efficient solutions.\nExcellent multitasking skills and adaptability to rapidly changing environments.\nQuick learning ability for new software and troubleshooting tools.\nSelf-motivated with a sense of urgency to meet service commitments.\nRecognize when it's appropriate to escalate support tickets.\nStrong problem-solving skills and a proactive attitude.\nA+ or other relevant certification\nBenefits:\nNationwide medical insurance.\nDental insurance.\nLife insurance gifted to all employees.\nLong-term disability insurance gifted to all employees.\nFSA and HSA options.\n401k match\nGenerous paid time off.\nMental health days\nPaid certification assistance\nWe are an Equal Opportunity Employer!","description_format":"text","description_chars":2322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T02:04:39Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.45,"age_days":33,"expected_fill_days":19,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/digacore-it-technician-entry-level","json_url":"https://alion.io/job/digacore-it-technician-entry-level.json","meta":{"generated_at":"2026-10-18T04:49:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422057},"rest":"https://alion.io/mcp/rest/get_company?id=4422057"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigacore-it-technician-entry-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigacore-it-technician-entry-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigacore-it-technician-entry-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digacore-it-technician-entry-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigacore-it-technician-entry-level"}]}