{"id":2581424,"url":"https://alion.io/job/digacore-it-technician","title":"IT Technician","company":{"id":4422057,"name":"Digacore","domain":"digacore.com","url":"https://alion.io/company/digacore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T01:02:14Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"IT Technician\nWhy Digacore?\nAt Digacore, you're joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you're never on your own. People step up, share knowledge, and have each other's backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It's challenging work, an awesome team, and every day is rewarding.\nAbout the Role:\nThis is a primarily remote role on our helpdesk, supporting a pod of clients, including a client with locations in Woodmere and Queens, NY that will need onsite visits as needed. You'll handle day-to-day IT needs remotely across the pod and head onsite for cabling, hardware, and network installs, partnering closely with our helpdesk and client success teams. This role is best for someone who's comfortable with tools in hand, working independently, and communicating directly with end users, including leadership.\nWhat You'll Do:\nProvide remote helpdesk support across a pod of clients for workstations, printers, peripherals, and vendor-specific hardware and software.\nGo onsite to the Woodmere and Queens client locations as needed.\nRun, terminate, and test network cabling (Cat5e/Cat6), including patch panels, keystones, and wall jacks.\nInstall, mount, and configure wireless access points, switches, and other network hardware.\nSupport basic networking (LAN, WAN, VPN, routers, firewalls, connectivity issues).\nHandle equipment deployments, moves, and rack/closet cleanup.\nTroubleshoot Windows, Active Directory, and Microsoft 365 issues, escalating as needed.\nMaintain documentation in ConnectWise and IT Glue.\nCommunicate clearly with end users (including C-level executives), keeping them informed and confident in the process.\nPartner with internal teams and third-party vendors to resolve issues and improve client environments.\nPerform other assigned tasks.\nJob Qualifications:\n2-4 years of hands-on IT support experience, including onsite work (MSP experience preferred).\nProven ability to run and terminate cable, install APs, and work with network hardware.\nWorking knowledge of basic networking (switching, IP addressing, DHCP, DNS).\nComfortable with ladders, drop ceilings, and lifting equipment up to 50 lbs.\nFamiliarity with Windows and Microsoft 365 (we'll train you on the rest).\nFamiliarity with RMM and PSA tools (ConnectWise a plus).\nStrong communication skills and a client-first mindset.\nAbility to work independently and prioritize in a fast-paced environment.\nMust live within commuting distance of Woodmere, NY and Queens, NY.\nHealthcare experience a plus.\nRelevant certifications a plus (A+, Network+, BICSI, etc.).\nPerks & Benefits:\nNationwide medical insurance\nDental insurance\nLife insurance 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