{"id":4155664,"url":"https://alion.io/job/digacore-level-2-it-technician","title":"Level 2 IT Technician","company":{"id":4422057,"name":"Digacore","domain":"digacore.com","url":"https://alion.io/company/digacore","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-12T10:34:19Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T10:34:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Level 2 IT Technician\nWhy Digacore?\nWe’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:\nReal career growth\nAutonomy to own projects and make decisions\nA collaborative culture (we back each other up - no egos)\nPaid certs, strong leadership support, and a team that genuinely enjoys building together\nAbout the Role:\nAs a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving-you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.\nWhat You’ll Do:\nOwn and resolve escalated issues from Level 1 across servers, networking, and cloud environments\nTroubleshoot and support Windows Server, Microsoft 365, and Active Directory environments\nManage user access, permissions, group policies and Intune policies\nSupport and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)\nAssist with firewall configurations and network security changes (port forwarding, ACLs)\nHandle file server and SharePoint permissions and access issues\nTroubleshoot DNS-related issues and maintain DNS records\nMonitor systems, investigate alerts, and ensure stability and performance\nMaintain clear and accurate documentation in ConnectWise and IT Glue\nCommunicate directly with end users and clients, keeping issues moving and expectations clear\nCollaborate with internal teams to identify recurring issues and improve client environments\nJob Qualifications:\n3-5 years of hands-on IT support experience (MSP experience strongly preferred)\nStrong troubleshooting skills across Windows, Microsoft 365, and server environments\nSolid experience with Active Directory, DNS, and user/access management\nWorking knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)\nExperience with RMM and PSA tools (ConnectWise is a plus)\nAbility to manage and prioritize multiple issues in a fast-paced environment\nStrong communication skills and a client-focused mindset\nComfortable taking ownership and working through complex problems independently\nExperience with Intune or MDM tools, a plus\nExposure to firewall configuration and network security, a plus\nBachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus\nBenefits\nCompetitive salary + $500 sign-on bonus\nMedical & dental insurance - company covers 50% of employee premium\nLife & long-term disability insurance - 100% company paid\nHSA & FSA options\n401(k) with company match (1:1 on first 1%, 50% match on 2-6%)\n21 flexible PTO days (vacation, sick, and holidays combined)\n2 paid mental health days annually\nCompany-provided equipment\nEmployee referral bonus\nEmployee recognition program\nPaid training & certification assistance\nClear career advancement pathways\nWe are an Equal Opportunity Employer!","description_format":"text","description_chars":3157,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-12T10:34:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/digacore-level-2-it-technician","json_url":"https://alion.io/job/digacore-level-2-it-technician.json","meta":{"generated_at":"2026-11-12T12:19:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422057},"rest":"https://alion.io/mcp/rest/get_company?id=4422057"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigacore-level-2-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigacore-level-2-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigacore-level-2-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digacore-level-2-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigacore-level-2-it-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4155664}},{"tool":"search_jobs","arguments":{"company":"digacore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4155664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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