{"id":2581420,"url":"https://alion.io/job/digacore-level-2-onsite-technician","title":"Level 2 Onsite Technician","company":{"id":4422057,"name":"Digacore","domain":"digacore.com","url":"https://alion.io/company/digacore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4621},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-23T00:00:00Z","employer_posted_date":"2026-08-23","last_verified_at":"2026-10-21T18:19:39Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Level 2 Onsite Technician\nWhy Digacore?\nAt Digacore, you’re joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you’re never on your own-people step up, share knowledge, and have each other’s backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It’s challenging work, an awesome team and every day is rewarding.\nAbout the Role\nThis is a split role: two weeks each month you’ll be onsite supporting our client, Artscroll, in Rahway, NJ, and the other two weeks you’ll work on the Digacore helpdesk supporting clients across our portfolio. During your onsite weeks you’ll be the senior technician on the ground, owning everything from routine day-to-day support to escalated, complex issues across the client’s environment. That means handling day-to-day requests-password resets, user setups, printers, workstations, and general end-user support-alongside deeper work: digging into root causes, stabilizing systems, and driving lasting improvements. You’ll work hands-on across servers, networking, and cloud infrastructure while partnering closely with our helpdesk, engineering, and client success teams at HQ. You’ll need to be comfortable working independently, communicating directly with end users (including leadership), and taking full ownership of the client’s IT operations in a fast-moving environment.\nWhat You’ll Do\nOwn the client’s day-to-day IT support-password resets, user creation/termination, printer setups, workstation issues, Office suite and Outlook troubleshooting, and general end-user requests\nOwn and resolve escalated issues across workstations, servers, networking, and cloud environments-onsite and remote\nTroubleshoot and manage Windows Server, Active Directory, Microsoft 365, and DNS environments\nCreate and modify Group Policy Objects (GPOs) and Intune / MDM policies\nManage user access, permissions, and security across SharePoint and file servers\nConfigure and manage enterprise firewalls and network security changes (port forwarding, ACLs)\nTroubleshoot networking issues and outages (LAN/WAN, VPN connectivity, routers, switches)-beyond ISP-related issues\nManage and troubleshoot DNS records and related services\nMonitor systems, investigate alerts, and proactively ensure stability and performance\nMaintain accurate documentation in ConnectWise and IT Glue\nCommunicate clearly with end users and C-level executives, keeping them informed and confident throughout\nPartner with internal teams and third-party vendors to manage, improve, and secure the client’s IT environment\nIdentify recurring issues and recommend improvements to strengthen the client’s systems\nPerform any other assigned tasks\nJob Qualifications\n3-5 years of hands-on IT support experience (MSP experience strongly preferred)\nStrong troubleshooting skills across Windows Server, Microsoft 365, and end-user environments\nSolid experience with Active Directory, DNS, DHCP, and user/access management\nExperience creating and managing GPOs and Intune / MDM policies\nWorking knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN) with hands-on firewall configuration experience\nExperience with SharePoint and file server permissions management\nFamiliarity with RMM and PSA tools (ConnectWise is a plus)\nAbility to prioritize and multi-task in a fast-paced environment\nStrong analytical and problem-solving skills\nStrong communication skills and a client-first mindset\nComfortable taking ownership and working through complex problems independently\nBachelor’s degree in IT or relevant certifications a plus (A+, Network+, Microsoft, etc.)\nPerks & Benefits\nNationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)\nGenerous PTO + Mental Health Days\n401(k) with company match\nHSA & FSA options\nPaid training & certification assistance\n$500 sign-on bonus\nQuarterly team events and career coaching\nEqual opportunity employer - veterans encouraged to apply\nWe are an Equal Opportunity Employer!","description_format":"text","description_chars":4040,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T02:04:39Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.481,"p_room":0.35,"age_days":59,"expected_fill_days":22,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/digacore-level-2-onsite-technician","json_url":"https://alion.io/job/digacore-level-2-onsite-technician.json","meta":{"generated_at":"2026-10-21T20:34:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422057},"rest":"https://alion.io/mcp/rest/get_company?id=4422057"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigacore-level-2-onsite-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigacore-level-2-onsite-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigacore-level-2-onsite-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digacore-level-2-onsite-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigacore-level-2-onsite-technician"}]}