{"id":1233851,"url":"https://alion.io/job/digicert-customer-success-manager-ams","title":"Customer Success Manager (AMS)","company":{"id":20716,"name":"Digicert","domain":"digicert.com","url":"https://alion.io/company/digicert","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PKI","optional":false},{"name":"Salesforce","optional":false},{"name":"DNS","optional":true}],"status":"live","first_seen_at":"2026-09-25T15:36:12Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T04:39:12Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Who we are\nDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nAs a Customer Success Manager, you will manage some of DigiCert’s largest Enterprise PKI, IOT and TLS clients where you will be responsible for building and maintaining strong relationships. The role serves as a primary point of contact, ensuring the client’s needs and objectives are met through proactive communication, strategic planning and cross functional collaboration with internal teams such a Product, Services, Support and Compliance and Sales.\nDigiCert’s Premium clients receive a higher level of support, faster response times, proactive information about service updates and support escalation to make sure they receive the right level of service at the appropriate time. The ideal candidate will be adept at managing multiple accounts, resolving issues quickly and identifying opportunities to drive growth and enhance client satisfaction. This role is aligned to our US customer based and therefore requires US-working hours. \nWhat you will do\nUnderstand and articulate a customer’s business objectives and the impact DigiCert’s solutions have on their business objectives\nUnderstand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture\nDevelop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert including Sales, Support and Product Management\nPresent customer business reviews to executive business owners and technical customer contacts as well as internal stake holders\nMonitor service renewals and expirations to avoid disruption to service\nCommunicate upcoming changes which may impact services\nProvide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders\nManage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment\nDrive and maintain a high level of customer satisfaction\nAssist Sales account managers with the renewal of all entitlements and solutions for your customers\nProvide accurate and timely reporting to meet both internal and customer requirements\nInvest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification)\nWhat you will have\n2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector\nPrevious experience with Sales Engineering, Customer Service, or other customer-facing roles (desired)\nPrevious experience with project management / PMP, CAPM, or other Project Management certification (desired)\nTertiary qualification (advantageous)\nDigital Security Industry certification (advantageous)\nExperience with CRM tools such as MS Office Suite and Salesforce.\nDemonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as to senior management\nAbility to analyse complex situations and work cross-functionally towards a solution\nDemonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently\nStrong organizational skills and very detail oriented, with experience developing and maintaining best practices\nExperience working with enterprise customers, with the ability to diffuse complex customer challenges\nCustomer Centric mindset, with a focus on delivering exceptional service and understanding client needs\nExcellent written and verbal communications skills\nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.\n__PRESENT\n__PRESENT\n__PRESENT","description_format":"text","description_chars":5184,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Digital Signature"],"lifecycle":[{"event":"open","at":"2026-09-25T15:44:26Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":23,"expected_fill_days":41,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/digicert-customer-success-manager-ams","json_url":"https://alion.io/job/digicert-customer-success-manager-ams.json","meta":{"generated_at":"2026-10-20T04:48:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20716},"rest":"https://alion.io/mcp/rest/get_company?id=20716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigicert-customer-success-manager-ams"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigicert-customer-success-manager-ams"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigicert-customer-success-manager-ams"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digicert-customer-success-manager-ams\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigicert-customer-success-manager-ams"}]}