{"id":590532,"url":"https://alion.io/job/digicert-dev-technical-account-manager-ams","title":"Technical Account Manager (AMS)","company":{"id":20716,"name":"Digicert","domain":"digicert.com","url":"https://alion.io/company/digicert","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"AWS","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"PKI","optional":false},{"name":"Red Hat","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-08-06T16:36:57Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-02T01:14:14Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Who we are\nDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nWe are seeking a Technical Account Manager (TAM) to join DigiCert’s growing global team and support our most strategic, high-value enterprise customers. This role supports our US customer base and therefore requires working PST business hours.\nAs a Technical Account Manager at DigiCert, you will serve as a trusted technical advisor and primary point of contact for customers enrolled in Premium Support. You will deliver a proactive, high-touch support experience by combining deep technical expertise with strong customer advocacy. Acting as a Subject Matter Expert (SME) across DigiCert products and services, you will lead issue management, guide best practices, and partner closely with internal teams to ensure optimal customer outcomes.\nThis role is central to DigiCert’s mission of delivering a world-class customer experience, minimizing customer risk and downtime, and maximizing the value customers realize from our solutions.\nWhat you will do\nTechnical Support And Guidance\nFacilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss.\nCollaborate with internal technical teams to proactively monitor and manage customer issues.\nTroubleshoot and resolve technical problems with a strong understanding of DigiCert PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM).\nAdhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations.\nCustomer Relationship Management\nProvide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program.\nAct as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships.\nBuild trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs.\nConduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise with all DigiCert One Products\nProvide product training and technical advice to clients, ensuring they are empowered to use DigiCert solutions effectively.\nMaintain expertise in DigiCert product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, F5, DNS Products and Windows operating systems.\nDemonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.).\nLeverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth:\nManage customer relationships to ensure satisfaction, retention, and long-term success.\nIdentify opportunities by analyzing customer needs and usage trends.\nAct as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives.\nAdvocate for customers by providing feedback to DigiCert engineering and product teams based on customer insights.\nOther duties as assigned and related to the nature of this role and company initiatives.\nWhat you will have\nEducation\nBachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred.\nExperience\n3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field.\nProven ability to work effectively in team environments and manage cross-functional communication.\nExperience in the security industry or with technical support products is a strong asset.\nAccount Management\nProven ability to build and nurture long-term customer relationships.\nExperience in enterprise account management or a similar customer-facing role.\nExperience conducting business reviews and delivering customer-centric solutions.\nTechnical Expertise\nFamiliarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy’s, Python etc.\nStrong experience and understanding of Rest API and Json.\nStrong Understanding of PKI/Digital Security products.\nStrong understanding of network topology’s\nExpertise in operating systems (Linux, Apache, RedHat, Windows, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.).\nHands-on experience troubleshooting server-level and security product issues.\nCommunication And Problem-Solving\nExcellent interpersonal and organizational skills to manage multiple accounts effectively.\nStrong problem-solving skills to address technical challenges and provide timely resolutions.\nSoft Skills\nAbility to work collaboratively in a team environment and adapt to flexible schedules.\nStrong relationship-building, problem-solving, and customer service skills.\nAbility to manage multiple accounts and prioritize tasks effectively.\nAnalytical mindset with a proactive approach to identifying and solving issues.\nWillingness to adjust working hours based on customer needs and business demands.\nFluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus.\nNice to have\nIndustry certifications like Microsoft, AWS, etc.\n\nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.\n__PRESENT\n__PRESENT\n__PRESENT","description_format":"text","description_chars":6816,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T10:35:16Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.45,"age_days":55,"expected_fill_days":33,"reasons":["conf:5","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/digicert-dev-technical-account-manager-ams","json_url":"https://alion.io/job/digicert-dev-technical-account-manager-ams.json","meta":{"generated_at":"2026-10-02T03:26:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4761,"day_limit":5000,"remaining_today":239,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}