{"id":590496,"url":"https://alion.io/job/digicert-dev-technical-ai-strategist","title":"Technical AI Strategist","company":{"id":20716,"name":"Digicert","domain":"digicert.com","url":"https://alion.io/company/digicert","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"PKI","optional":false},{"name":"RAG","optional":false},{"name":"DNS","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-02T16:01:30Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-29T01:45:26Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Who we are\nDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nDigiCert is seeking a Technical AI Strategist to drive the next generation of AI-powered customer support. In this role, you will design, implement, and optimize AI solutions that increase automation, improve agent efficiency, accelerate case resolution, and elevate overall customer experience. You will work cross-functionally with Support, Engineering, Product, and Content Strategy teams to build LLM-driven workflows, enhance knowledge content, and train AI systems to guide customers through PKI and certificate-related tasks. This role combines deep technical expertise with strategic thinking, ensuring our AI initiatives deliver measurable customer and business outcomes while maintaining the highest standards of trust, accuracy, and compliance. \nWhat you will do\nBuild and execute DigiCert’s AI strategy for our Customer Service teams \nDesign LLM-driven workflows, agent assist tools, and customer-facing automation \nAnalyze and interpret operational and customer data to drive data-based decisions that improve support outcomes and deliver measurable results aligned to company goals. \nCreate, update, and review internal and external knowledge base content used by both customers and support teams, and ensure this content is properly ingested, structured, and utilized by AI systems to deliver accurate and effective responses. \nEvaluate and integrate AI vendors, platforms, and models \nPartner with Support leadership to improve CSAT, NPS, AHT, and deflection\nEnsure secure and responsible AI deployment across all touchpoints \nDevelop frameworks to ensure responsible AI use within Support: Data privacy / security controls \nPrompt safety \nModel accuracy and error handling \nAudit trails and compliance \nPartner with Security and Compliance teams to uphold DigiCert’s trust standards\n\nWhat you will have\nA minimum of 3+ years’ hands-on experience with LLMs, RAG, and AI workflow design \nKnowledge of support operations, ticketing systems, and CX analytics \nTechnical depth in AI architecture, APIs, and enterprise integrations \nAbility to translate complex problems into simple, scalable AI solutions \nStrong background in data analytics \nProven experience working directly with executive and senior stakeholders. \nDemonstrated capability in: Vision and strategy development \nRoadmap planning \nProject Management \n\nNice to have\nDegree in Artificial Intelligence, Computer Science, Data Science, Cybersecurity, Software Engineering, or related field preferred \nKnowledge of PKI technologies, certificate issuance, TLS, cryptographic standards, or digital identity systems beneficial \nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.\n__PRESENT\n__PRESENT\n__PRESENT","description_format":"text","description_chars":4168,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T10:35:16Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.75,"age_days":25,"expected_fill_days":31,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/digicert-dev-technical-ai-strategist","json_url":"https://alion.io/job/digicert-dev-technical-ai-strategist.json","meta":{"generated_at":"2026-09-29T04:51:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4679,"day_limit":5000,"remaining_today":321,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}