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We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nWe are in the market for a Technical Support Analyst with business proficiency in German Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.\nThis is a hybrid position in Cape Town.\nWhat you will do\nDeliver world-class customer service to resolve customer concerns and retain customers\nBuild successful long-term relationships with external clients to ensure customer loyalty\nPartner with technical support engineers to resolve issues reported by customers\nEngage with internal and external customers via support tickets, email, phone, and chat\nReceive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times\nAchieve productivity related targets including support tickets processed, average response time, average time to close, etc.\nActively contribute to Web self-help by using Knowledge Centred Support (KCS) principles\nGather accurate information and document customer issues in our CRM tool\nRemain up to date with all aspects of the SSL certificate products to meet customer needs at all times\nWhat you will have\nProfessional working proficiency in German (essential)\n1+ years technical support or IT client interfacing experience\nComputer Science, Information Systems or Information Technology qualification\nBasic understanding of Internet principles, terminology and functionality\nBasic understanding of networking protocols and devices, web servers and VPN\nUnderstanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)\nFamiliarity with UNIX script commands, website/web server administration (advantageous)\nAdministrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)\nCertifications such as CISSP, MCSE and CCNA (advantageous)\nAdaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology\nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.\n__PRESENT\n__PRESENT\n__PRESENT\n__PRESENT","description_format":"text","description_chars":3876,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T10:35:16Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.28,"age_days":94,"expected_fill_days":38,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/digicert-dev-technical-support-analyst-german-speaker","json_url":"https://alion.io/job/digicert-dev-technical-support-analyst-german-speaker.json","meta":{"generated_at":"2026-10-11T03:03:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":333,"day_limit":5000,"remaining_today":4667,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20716},"rest":"https://alion.io/mcp/rest/get_company?id=20716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigicert-dev-technical-support-analyst-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigicert-dev-technical-support-analyst-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigicert-dev-technical-support-analyst-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digicert-dev-technical-support-analyst-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigicert-dev-technical-support-analyst-german-speaker"}]}