{"id":2706231,"url":"https://alion.io/job/digicert-service-desk-technician","title":"Service Desk Technician","company":{"id":20716,"name":"Digicert","domain":"digicert.com","url":"https://alion.io/company/digicert","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"DNS","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Okta","optional":true},{"name":"PKI","optional":true}],"status":"live","first_seen_at":"2026-10-16T10:24:03Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T10:29:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Who we are\nDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nUnder the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.\nWhat you will do\nWork on service desk tickets and requests providing excellent customer service and troubleshooting practices.\nEnforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.\nEstablish and maintain IT vendor relationships.\nWork with Service Desk Manager to procure hardware.\nCollaborate with other teams on projects.\nAssist with creating, updating, and maintaining knowledge base articles for internal use.\nProvide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.\nWork closely with Service Desk Manager to manage various team projects.\nHelp with onboarding / offboarding employees and imaging new laptops.\nWhat you will have\nPractical hardware and software computer knowledge. Working towards a technical degree.\n1+ years of practical experience in the computer industry.\nOrganizational skills: managing multiple projects at a time.\nVery good practical Jira experience.\nCommunication skills: able to effectively communicate, good vision able to work through challenging situations.\nVery good organizational skills.\nSelf-motivated good vision looking forward.\nNice to have\nIT certifications like A+ or MCP are a plus\nOkta, Microsoft, and Atlassian experience is helpful\nBenefits\nGenerous time off policies\nTop shelf benefits\nEducation, wellness and lifestyle support\nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. 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