{"id":1967784,"url":"https://alion.io/job/digicert-technical-content-strategist","title":"Technical Content Strategist","company":{"id":20716,"name":"Digicert","domain":"digicert.com","url":"https://alion.io/company/digicert","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":387},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Outlook","optional":false},{"name":"PKI","optional":false},{"name":"SharePoint","optional":false},{"name":"LinkedIn","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-06T16:15:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T05:14:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who we are\nDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nDigiCert is seeking a Technical Content Strategist to work at the intersection of product change, industry evolution, and customer impact. In this role, you will translate complex information into clear, trusted guidance that enables Validation and Technical Support teams to operate with confidence. You will shape how knowledge is created, structured, governed, measured, and reused across the organization. Your work will ensure that processes are not only documented but also accurate, testable, scalable, easy to find, and ready to support automation and generative AI experiences. This highly collaborative role partners with Product, Validation, Technical Support, Operations, Compliance, Training, User Experience, Marketing,Localization, and AI teams. Your work will directly influence operational efficiency, customer trust, content quality, and the performance of customer-facing support channels.\nWhat you will do\nAnticipate and Respond to ChangeIdentify, assess, and document current business processes while acting as an early signal for upcoming product, regulatory, policy, and industry changes.\nPartner with subject-matter experts and cross-functional teams to capture changes accurately, assess their content impact, and publish updates at the right time.\nEstablish sustainable content-maintenance practices, including clear ownership, review cycles, version control, and retirement criteria.\n\nValidate, Test, and Strengthen ProcessesTest and verify new or updated processes using realistic scenarios to confirm accuracy, completeness, and usability before publication.\nFacilitate reviews with Product, Validation, Operations, Compliance, Support, and other relevant stakeholders, resolving conflicting input and documenting approved outcomes.\nIdentify process gaps, unclear ownership, and recurring customer or agent friction, then recommend practical content or workflow improvements.\n\nTurn Complexity into Clear, Useful ContentResearch and analyze technical and operational challenges, translating them into clear, accurate, actionable guidance for internal and external audiences.\nCreate, edit, and review high-quality written and multimedia content, including knowledge articles, process documentation, troubleshooting guides, FAQs, release content, and enablement materials.\nApply plain-language, editorial, brand, accessibility, and inclusive-language standards consistently.\nAdapt content depth, tone, format, and terminology to the audience while maintaining technical accuracy.\n\nLead Content Strategy and GovernanceDevelop and maintain content models, taxonomies, metadata, templates, style guidance, and governance standards that improve consistency and reuse.\nConduct content inventories, audits, gap analyses, and lifecycle reviews to identify duplication, outdated information, and high-value improvement opportunities.\nStructure content for search, localization, accessibility, and AI retrieval, using clear headings, modular information, descriptive links, and consistent terminology.\nWork with content owners to define accountability, approval pathways, review cadences, and quality standards.\n\n Optimize Discoverability and Customer ExperienceApply search engine optimization (SEO) and internal search best practices, including keyword research, search-intent analysis, metadata optimization, content linking, and content-structure improvements.\nCollaborate with UX and Product teams to align content with customer journeys, product workflows, and self-service needs.\nUse search data, customer feedback, support conversations, and content-performance insights to improve findability, comprehension, and task completion.\n\nMeasure Impact and Continuously ImproveDefine and monitor content success measures such as traffic, search success, engagement, helpfulness, self-service completion, deflection, content freshness, and customer feedback.\nTurn qualitative and quantitative insights into prioritized content recommendations and communicate outcomes to stakeholders.\nMonitor the knowledge base to ensure content remains current, relevant, compliant, and aligned with how customers and teams work.\n\nWhat you will have\nAt least two years of experience in technical support, customer support, technical operations, or a closely related field; a relevant tertiary qualification is advantageous.\nAt least two years of technical, UX, or content-writing experience. A writing sample or portfolio will be required.\nDemonstrated ability to understand complex technical or operational information and convert it into clear, audience-appropriate content.\nStrong written and verbal communication skills, with excellent command of grammar, editing, and information organization.\nProficiency in Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, and PowerPoint.\nAdvanced knowledge of Adobe Experience Manager (AEM), including authoring, components, templates, tags, metadata, workflows, versioning, publishing, and content governance.\nAdvanced knowledge of SEO and content discoverability, including keyword research, search intent, on-page optimization, information architecture, internal linking, structured data concepts, and performance measurement.\nFamiliarity with Jira and Confluence, including content collaboration, requirements tracking, and workflow management.\nAbility to manage multiple projects, stakeholders, and deadlines in a fast-changing environment.\nExperience collaborating with subject-matter experts and managing content through review and approval workflows.\nNice to have\nExperience using content analytics and insight tools such as Adobe Analytics, Google Analytics, Google Search Console, or equivalent platforms to evaluate performance and prioritize improvements.\nStrong understanding of content strategy practices, including content modeling, taxonomy, metadata, content audits, lifecycle management, editorial governance, and reusable or structured content.\nExperience designing content for conversational AI, enterprise search, retrieval-augmented generation, or other AI-powered knowledge experiences; understanding of how source-content quality affects AI responses.\nBasic working knowledge of APIs and their role in connecting products, support systems, content platforms, and AI solutions.\nFamiliarity with CertCentral and DigiCert ONE platforms and products; strong DigiCert ONE proficiency is highly advantageous.\nKnowledge of PKI, TLS/SSL, code signing, DNS, S/MIME, SMTP, and networking protocols is beneficial.\nRelevant technical certifications, such as CompTIA A+, Network+, Security+, or equivalent credentials, are beneficial.\nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.\n__PRESENT\n__PRESENT\n__PRESENT","description_format":"text","description_chars":8182,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Digital Signature"],"lifecycle":[{"event":"open","at":"2026-10-06T18:01:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/digicert-technical-content-strategist","json_url":"https://alion.io/job/digicert-technical-content-strategist.json","meta":{"generated_at":"2026-10-12T06:29:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20716},"rest":"https://alion.io/mcp/rest/get_company?id=20716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigicert-technical-content-strategist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigicert-technical-content-strategist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigicert-technical-content-strategist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digicert-technical-content-strategist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigicert-technical-content-strategist"}]}