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We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com\nJob summary\nDigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.\nThe Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.\nWhat you will do\nSupport our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases.\nProject a professional company image through phone and email interactions.\nWork with our Validation teams to process Lawyer Card request.\nCollaborate with Cross-functional teams to resolve issues and provide solutions.\nRecognize, document and alert supervisors of trends in customer calls.\nResearch through Knowledge Base articles, labs and other means to resolve customer issues.\nMaster internal tools used for timely problem resolution.\nContribute to DigiCert Knowledge Base.\nWhat you will have\n2+ year degree in IT, related technical degree, or equivalent work experience.\n2+ years of experience in a technical support role within the tech industry\nStrong problem-solving skills.\nKnowledge of PKI certificates.\nWorking knowledge of Rest API’s.\nExperience working with Windows OS, Active Directory, MAC OS and Unix.\nExperience configuring SSO and two-factor authentication.\nComfortable working on a computer daily and conversing over the phone and through email.\nStrong oral, written and interpersonal communication skills.\nDetailed-oriented with excellent organization skills.\nSelf-motivated, manage your time well, and get things done.\nTeam oriented and ability to work with people from diverse backgrounds.\nIndustry related certificates are a plus (Security +, MSCE…).\nNice to have\nExcellent knowledge of Microsoft products and other applicable software or applications.\nBenefits\nCompetitive compensation and comprehensive benefits package \nGenerous paid time off, including holidays and additional leave options \nFamily-friendly leave policies, including maternity, paternity, and other supportive leave programs \nHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources \nPension, life insurance, and income protection benefits (location dependent) \nEmployee Assistance Program with 24/7 confidential support for employees and their families \nEducation assistance and professional development opportunities \nAccess to LinkedIn Learning and continuous learning resources \nEmployee referral bonus program and additional company perks and discounts \nBusiness travel insurance and global employee support programs \nTo protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. 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