{"id":3388564,"url":"https://alion.io/job/digicom-intelligent-system-customer-support-officer","title":"Customer Support officer","company":{"id":3899685,"name":"Digicom Intelligent System","domain":"digicom.et","url":"https://alion.io/company/digicom-intelligent-system","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T08:37:43Z","employer_posted_date":null,"last_verified_at":"2026-10-28T08:37:43Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Customer Support OfficerLocation: Addis Ababa, Ethiopia\nEmployment Type: Full-Time\nJob SummaryWe are looking for a customer-focused and detail-oriented E-Invoice Customer Support Officer to assist businesses using our E-Invoice platform. The platform enables businesses to manage sales, issue tax invoices and receipts, track inventory and purchases, process withholding tax, and submit invoice and receipt information to the Ministry of Revenue (MOR) through the Electronic Invoice/Receipt Management System (EIRMS).\nThe successful candidate will respond to customer inquiries, guide users through platform features, troubleshoot common issues, and coordinate with relevant teams to ensure timely resolution of customer concerns.\nKey ResponsibilitiesRespond to customer inquiries regarding account setup, invoicing, billing, payments, inventory, and other platform features.\nGuide users through invoice issuance, receipt management, digital certificate installation, and invoice signing.\nResolve common platform issues and escalate complex cases to the relevant teams.\nFollow up on reported issues and keep customers informed until resolution.\nRecord customer inquiries, complaints, and resolutions accurately.\nCollect customer feedback and report recurring issues to improve service delivery.\n\nRequirements\nQualifications and RequirementsDiploma or bachelor's degree in IT, Computer Science, Accounting, Business Administration, or a related field.\nExperience in customer support or software support is an advantage.\nBasic computer skills and the ability to learn digital platforms quickly.\nGood communication, problem-solving, and customer service skills.\nFluency in Amharic and English.\n\nHow to apply\nHow to ApplyInterested and qualified applicants are invited to send their CV to 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