{"id":1230068,"url":"https://alion.io/job/digihelic-associate-technical-services-engineer","title":"Associate Technical Services Engineer","company":{"id":3801127,"name":"DigiHelic","domain":"digihelic.com","url":"https://alion.io/company/digihelic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Noida, India","Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2447},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-21T10:22:41Z","employer_posted_date":null,"last_verified_at":"2026-09-21T10:22:41Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Role Overview : \n\nWe are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.\n\nKey Responsibilities : \n\n- Support IIS-hosted .NET and .NET Core applications in production environments.\n\n- Perform IIS administration, configuration, monitoring, and troubleshooting.\n\n- Manage SSL certificates and HTTPS configurations.\n\n- Support application deployments, releases, and environment-related activities.\n\n- Handle Incident, Change, and Problem Management through ServiceNow.\n\n- Analyse IIS logs and Windows Event Viewer logs to identify application issues.\n\n- Perform Root Cause Analysis and resolve production incidents.\n\n- Monitor application availability, performance, and service stability.\n\n- Coordinate with Development, Infrastructure, and Business teams.\n\n- Support critical incidents and ensure timely service restoration.\n\n- Maintain technical documentation, incident records, and resolution details.\n\nMandatory Skills : \n\n- 3+ Years hands-on experience in IIS Administration.\n\n- Excellent verbal and written communication skills.\n\n- Windows Server Administration.\n\n- .NET and .NET Core.\n\n- SSL Certificate and HTTPS Configuration.\n\n- Application Monitoring and Troubleshooting.\n\n- Incident and Change Management.\n\n- ServiceNow Ticketing.\n\n- ITIL Fundamentals.\n\n- Basic understanding of Active Directory.\n\nIdeal Candidate Profile : \n\n- 3+ Years Experience supporting enterprise applications in production environments.\n\n- Strong troubleshooting, analytical, and problem-solving skills.\n\n- Customer-facing application support experience.\n\n- Ability to work effectively during critical production incidents.\n\n- Comfortable working in US shifts and 24x7 rotational support.\n\n- Strong ownership and commitment to maintaining stable application services.\n\nShift : US Shift (24x7 Support Rotation).\n\nWork Mode : Hybrid.\n\nSkills\nIIS, .Net, Windows Server, ServiceNow, ITIL, Active Directory, Troubleshooting, Open SSL, Incident Management, Change Management, Applications Support","description_format":"text","description_chars":2237,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-25T14:00:00Z"}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.9,"age_days":9,"expected_fill_days":15,"reasons":["seen:9","velocity","win:mid","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/digihelic-associate-technical-services-engineer","json_url":"https://alion.io/job/digihelic-associate-technical-services-engineer.json","meta":{"generated_at":"2026-10-01T12:19:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3661,"day_limit":5000,"remaining_today":1339,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}