{"id":3587834,"url":"https://alion.io/job/digineox-business-systems-support-analyst","title":"Business Systems Support Analyst","company":{"id":4491762,"name":"Digineox","domain":"digineox.com","url":"https://alion.io/company/digineox","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:26:54Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:26:54Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Business Systems Support Analyst - Full-time | Remote | US business-hours schedule\n\nDigineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on every day, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.\n\nWhat you will do\nInvestigate application, workflow, configuration and data issues; resolve them or escalate to the right team.\n\nManage tickets, priorities and customer updates against agreed service levels.\n\nAnalyze recurring problems and recommend process and system improvements.\n\nClarify enhancement requests and coordinate small changes through completion.\n\nTest fixes and updates, maintain support documentation and train users.\n\nWhat you bring\n2-4 years of business application support or systems analyst experience.\n\nExperience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.\n\nStructured troubleshooting skills and the ability to understand business processes and user needs.\n\nExperience with ticketing tools such as ServiceNow, Zoho Desk, Jira Service Management or Freshdesk.\n\nClear written and spoken English and availability for a US business-hours schedule, with occasional rotating after-hours support for priority issues.\n\nNice to have\nExperience with Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP or NetSuite.\n\nITIL knowledge or certification.\n\nBasic SQL and integration troubleshooting.\n\nCompensation and benefits\nInternational pay is set at or above local market and based on skills, experience and assessment results.\n\nCompetitive pay and benefits, which may include paid time off, health coverage, training and professional development, depending on location and engaging entity.\n\nWhy Digineox\nReal impact: your work goes live with operations, finance and procurement teams, not into a slide archive.\n\nBroad exposure: a focused team means you see the full lifecycle, from discovery and design through go-live and support.\n\nCareer coaching: every team member has a supervisor who acts as their career coach and advocate.\n\nStructured growth: formal delivery training, hands-on coaching and clear career levels.\n\nAbout Digineox\nDigineox is a Houston-based consulting and technology firm helping energy and industrial companies improve margins, drive growth and reduce risk through digital, AI and process transformation. We deliver consulting, managed services and digital solutions, working alongside operations, maintenance, procurement, finance and IT teams in the field, plant, terminal and corporate office. We are a Coupa partner and a Honeywell Solution Partner.\n\nWe hire for potential as well as experience. Our process considers how you think, learn and work, alongside the skills and knowledge you bring.\n\nHow to apply\nApply through our careers page by completing a short screening questionnaire and uploading your resume. For US roles, candidates must be authorized to work in the United States. For international roles, the engagement arrangement will depend on location and will be confirmed during recruitment.\n\nEqual opportunity\nDigineox is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.Originally posted on Himalayas","description_format":"text","description_chars":3528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-01T14:30:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/digineox-business-systems-support-analyst","json_url":"https://alion.io/job/digineox-business-systems-support-analyst.json","meta":{"generated_at":"2026-11-06T13:12:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4491762},"rest":"https://alion.io/mcp/rest/get_company?id=4491762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdigineox-business-systems-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdigineox-business-systems-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdigineox-business-systems-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/digineox-business-systems-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdigineox-business-systems-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3587834}},{"tool":"search_jobs","arguments":{"company":"digineox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3587834},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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